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"The staff at this hotel was truly a highlight of the stay. Everyone was a joy to work with. The breakfast was very nice and the location does not get better if you are taking the train. One of the better hotels on my recent trip. "

"The staff is nice and the room is clean. The toilet is a bit smelly but I still had a comfortable stay in the hotel."

"Was unexpectedly amazing. Efficient, clean and had the best sleep in weeks. Highly recommend this hotel. "

"素晴らしい"

"This was a great overnight option as we passed through on our ski trip. Enjoyed the onsen and breakfast. Parking on site was convenient. "

"Right next to the lake, so picturesque even when the lake was completely frozen. The staff were super nice and attentive, good with speaking English too. Onsen was amazing. Definitely recommend. "

"I was allowed to check in earlier than the time it starts. The staff welcomed me and are friendly. It doesn't have a smoking space and I was told to go outside to smoke. The hotel staff offered me a pouch for cigarette ash. It is better to have a smoking place in door but they care of their property for cleanliness, which is good. The hotel is conveniently located by the railway station and the limousine bus from the airport makes a stop by the hotel. "

"The ryokan certainly has accumulated a fair bit of ages, however, it was relatively well maintained. Onsen bath was great, it Moor Spring as they claimed has the highest level of mineral, great for skin. I love the dinner best, with international as well as Japanese styles cuisine. I managed to secure the a Japanese styles room with open air private bath. The summer has considerable humidity, and ryokan attempted to use dehumidifier to remove the humidity. Overall experience was good. "

"Great"