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Sheraton Shenzhen Futian Hotel

5.0 star property
Luxury hotel with free parking connected to the convention center in Shenzhen

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Photo gallery for Sheraton Shenzhen Futian Hotel

Reception
Lobby lounge
Exterior
Indoor pool, seasonal outdoor pool
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Room service
  • Free WiFi
  • Gym
  • 24/7 front desk
The current price is SAR 351
SAR 410 total
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room | 32-inch LCD TV with satellite channels, TV

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
  • 85 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King, Club lounge access

Studio Suite, 1 King, Club lounge access | Premium bedding, minibar, in-room safe, desk

Studio Suite, 1 King, Club lounge access

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 75 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room,1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room, 2 Double Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
2 bedrooms
Bathrobes
  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
Great China International Exchange, Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Coco Park Shopping Center - 8 min walk - 0.7 km
  • Shenzhen Convention and Exhibition Center - 16 min walk - 1.4 km
  • Shenzhen Civic Center - 17 min walk - 1.4 km
  • Huanggang Border Crossing - 4 min drive - 3.6 km
  • Huanggang Port - 9 min drive - 9.5 km

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Convention and Exhibition Center Station - 3 min walk
  • Shenzhen Intl. Airport (SZX) - 33 min drive

Restaurants

  • ‪利寶閣 - ‬5 min walk
  • ‪Manner Coffee - ‬8 min walk
  • ‪豫园上海饭庄 - ‬4 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪京都和食屋 - ‬5 min walk

About this property

Sheraton Shenzhen Futian Hotel

Luxury hotel near Coco Park Shopping Center
Located close to Shenzhen Convention and Exhibition Center and Shenzhen Civic Center, Sheraton Shenzhen Futian Hotel provides a shopping mall on site, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a 24-hour gym.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and ATM/banking services
  • Luggage storage, a front-desk safe, and smoke-free premises
Room features
All 354 rooms have comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • 32-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Korean

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 691 reviews
The price is SAR 568
SAR 663 total
includes taxes & fees
8 Apr - 9 Apr
Futian Shangri-La Shenzhen

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Afterwards 迩逅吧
  • The Exchange 怡聚轩自助餐厅

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping mall

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 86,111 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (79 inch wide door)
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 23 2024 to April 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for CNY 373 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Rollaway bed fee: CNY 373 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 01 to October 22
Pool access available from 7:00 AM to 10:30 PM
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Frequently asked questions

Does Sheraton Shenzhen Futian Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM–10:30 PM. The pool will be unavailable from October 23 2024 to April 30 2025 (dates subject to change).

Is Sheraton Shenzhen Futian Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Shenzhen Futian Hotel?

Self parking is free at this property.

What time is check-in at Sheraton Shenzhen Futian Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Sheraton Shenzhen Futian Hotel?

Check-out is at noon.

Where is Sheraton Shenzhen Futian Hotel located?

Located in Futian, this luxury hotel is within 1 mi (2 km) of Coco Park Shopping Center, Shenzhen Convention and Exhibition Center, and Shenzhen Civic Center. Shenzhen Concert Hall and Guan Shanyue Art Museum are also within 1 mi (2 km). Shenzhen Convention and Exhibition Center Station is only a 3-minute walk and Futian Station is 8 minutes.

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Sheraton Shenzhen Futian Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 221 out of 510 reviews
Rating 8 - Good. 183 out of 510 reviews
Rating 6 - Okay. 69 out of 510 reviews
Rating 4 - Poor. 26 out of 510 reviews
Rating 2 - Terrible. 11 out of 510 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2024

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Lobby and breakfast.
Stayed 3 nights in Jun 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant location I stay at frequently
Stayed 2 nights in Feb 2024

10/10 Excellent

Stanley

Liked: Staff & service, amenities, property conditions & facilities
It was convenient and close to the subway. The staff was friendly room was comfortable.
Stayed 8 nights in Jun 2024

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience Good location
Stayed 1 night in May 2024

8/10 Good

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Big, clean, spacious hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

JIANRU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly. Location is great. Facility is good
Stayed 1 night in Aug 2023

10/10 Excellent

JIANRU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff are very friendly. Will definitely come back again
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
Stayed 1 night in Aug 2024

6/10 Okay

Ka Yi

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
Stayed 1 night in Nov 2024

6/10 Okay

SangMin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
Stayed 5 nights in Oct 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a Sheraton.
Great location next to public transport and in heart of business district. Comfortable hotel, although AC didn’t go below 20c and housekeeping inconsistent. Breakfast was good if you went early.
Stayed 1 night in Jan 2024

8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
On the whole good, but is showing its age.
Stayed 3 nights in May 2024

10/10 Excellent

Chui Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service
Stayed 3 nights in Jul 2022

4/10 Poor

Dmitry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Stayed 2 nights in Nov 2024

8/10 Good

pepsi

Liked: Cleanliness, property conditions & facilities
Convenience
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smell issue with my room.
The room was smelly, toilet is lack of ventilation. It was rather uncomfort with bad smell. The lobby was grand but the room was terribly old.
Stayed 1 night in Aug 2024

6/10 Okay

Joseph

Liked: Staff & service
The tooth getting long and shows
Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Stayed 1 night in Sep 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities
I like everything overall. Only issue is Air conditioner is too warm for me which it only limited low to 23 degree. I was standard expecting its low to 15 degree. Also, I came for conference workshops and the banquet room is really hot which I was sweat during presentation.
Stayed 9 nights in Jun 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.
Stayed 10 nights in Sep 2024

8/10 Good

Shann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Sunday 28th Jan there were some events at the hotel in the evening. As guests of the hotel, we struggled to use the lifts as there was large crowd streaming through the lobby and heading to the events. Some sort crowd control should be in place. This is probably the only unpleasant experience I have encountered at the hotel but a significantly unpleasant one.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service
Impressive customer service. It is likely unprecedented for them having a guest that rented an ebike and had no where to park. I am impressed that they went out of the way to find a safe place for me to park. As Ebike wasn't allowed near the hotel lobby and they bothered to let their staffs know that there is this crazy guest with rented ebike so I am not stopped everytime I ride to the parking area.
Stayed 8 nights in Jul 2023

4/10 Poor

SZE MAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stench of Cigarette
Being a smoke free hotel, I would expect the room should have no cigarette smell. Room 2225 is full of it. Room 2221 is fine thou. Even the washroom on the lobby floor is filled with cigarette smell. If you are sensative to smell and hate cigarette smell, don't stay here. You will run into risk of having a room with cigarette smell.
Stayed 1 night in Apr 2023

6/10 Okay

LOK HIN

Liked: Cleanliness, staff & service
交通方便，正門就有地鐵站 附近有幾個大商場，餐飲好多選擇 房間整潔可以，床褥我覺得比較硬 看出時代感，窗簾有部分不能拉動 燈制只有控全關，開燈需要手動一個一個自己開 不建議行動不便/輪椅人士入住 雖然酒店有關愛房，但沒有洗澡椅 酒店只提供膠椅 餐廳自助餐 - 早餐一般，不過不失 但輪椅人士完全無法自選 用餐區及取餐區用梯級分開 不有走道給輪椅人士去取餐區
Stayed 1 night in Mar 2025

8/10 Good

Manabu

Stayed 5 nights in Feb 2025