Grand Hyatt Shenzhen Reviews, Deals & Photos 2025 - Expedia

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Relax in style with aromatherapy treatments and yoga classes. Explore the nearby Dongmen Pedestrian Street or unwind by the outdoor pool.

Choose dates to view prices

Where to?

Dates

February 2025

26

March 2025

Outdoor pool, sun loungers

Miscellaneous

Minibar, in-room safe, individually decorated, desk

Exterior

2 bars/lounges

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Bar
Spa
Room service
Breakfast available
Housekeeping

SAR 545 total

includes taxes & fees

2 Mar - 3 Mar

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 37 of 37 rooms

Premier Suite | Minibar, in-room safe, individually decorated, desk

Premier Suite

Highlights

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Club Lounge

LED TV

Bathrobes

Hair dryer

130 sq m
Sleeps 3
1 King Bed

Executive Suite | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Executive Suite

Highlights

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Club Lounge

LED TV

Bathrobes

Hair dryer

80 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

60 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

Highlights

Soundproofed

Individually decorated

Air conditioning

Club Lounge

LED TV

Bathrobes

Hair dryer

Private bathroom

46 sq m
Sleeps 3
2 Twin Beds

Minibar, in-room safe, individually decorated, desk

1 King Bed View

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

Twin Beds View

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

Sleeps 3
2 Twin Beds

Apartment, 1 Bedroom | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Apartment, 1 Bedroom

Highlights

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

LED TV

Separate bedroom

Bathrobes

Hair dryer

90 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

46 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access

Highlights

Soundproofed

Individually decorated

Air conditioning

Club Lounge

LED TV

Bathrobes

Hair dryer

Private bathroom

46 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

46 sq m
Sleeps 3
2 Twin Beds

1 King Bed | Minibar, in-room safe, individually decorated, desk

1 King Bed

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Bathrobes

Hair dryer

Private bathroom

Separate bathtub and shower

46 sq m
Sleeps 3
1 King Bed

Grand Suite | Minibar, in-room safe, individually decorated, desk

Grand Suite

Highlights

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Club Lounge

LED TV

Bathrobes

Hair dryer

65 sq m
Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Separate bedroom

Bathrobes

Hair dryer

Private bathroom

Sleeps 5
1 King Bed and 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

2 bedrooms

Bathrobes

Hair dryer

Private bathroom

Sleeps 5
1 King Bed and 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

Presidential Suite

Highlights

Soundproofed

Individually decorated

Air conditioning

LED TV

Separate bedroom

Bathrobes

Hair dryer

Private bathroom

Sleeps 3
1 King Bed

Minibar, in-room safe, individually decorated, desk

Club Twin Room

Sleeps 2
2 Twin Beds

Minibar, in-room safe, individually decorated, desk

1 King Bed

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Family Room (Double bed)

Sleeps 4
1 Queen Bed and 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

Premier Suite

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Room - Double Occupancy

Sleeps 2
2 Twin Beds

Minibar, in-room safe, individually decorated, desk

Presidential Suite

Sleeps 3
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Family Interconnecting Room

Sleeps 4
1 Queen Bed and 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

One king bed view

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Club King Room

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Two twin beds view

Sleeps 2
2 Twin Beds

Minibar, in-room safe, individually decorated, desk

Family Room (2 beds)

Sleeps 4
4 Twin Beds

Minibar, in-room safe, individually decorated, desk

One Bedroom Apartment

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Family Suite

Sleeps 3
2 Twin Beds and 1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Cherry Maruko Deluxe Family Room

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Grand Suite

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Grand Executive Suite

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Grand Deluxe Room

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Family Friendly Deluxe Room

Sleeps 2
1 King Bed

Minibar, in-room safe, individually decorated, desk

Grand Club Deluxe Room

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

Ultraman Family Suite

Sleeps 2
1 Queen Bed

Minibar, in-room safe, individually decorated, desk

2 Twin Bed

Sleeps 2
2 Twin Beds

Similar properties

Exterior

Pool
Spa
Parking included
Free WiFi

SAR 663 total

includes taxes & fees

12 Mar - 13 Mar

About the neighborhood

1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

What's nearby

The MixC Shopping Mall - 9 min walk
Huaqiangbei - 16 min walk
Dongmen Pedestrian Street - 19 min walk
Luohu Port - 2 min drive
Huanggang Border Crossing - 7 min drive

Getting around

Ludancun Station - 6 min walk
Shenzhen Station - 17 min walk
Shenzhen Intl. Airport (SZX) - 37 min drive

Restaurants

‪大食代美食广场 - ‬3 min walk
‪翡翠拉面小笼包 - ‬3 min walk
‪石名家 - ‬3 min walk
‪鑫泰(京基百纳空间店) - ‬3 min walk
‪舞茶道 - ‬5 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel near The MixC Shopping Mall

Located close to Luohu Port and Dongmen Pedestrian Street, Grand Hyatt Shenzhen provides a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in a massage, a facial, and aromatherapy at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, brunch, lunch, and dinner. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. Guests can connect to free in-room WiFi.

Additional perks include:

An outdoor pool with sun loungers
Free self parking
Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and multilingual staff
A 24-hour front desk, an elevator, and concierge services

Room features

All 471 individually decorated rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.

Extra conveniences in all rooms include:

Bathrooms with separate tubs/showers and hair dryers
40-inch LED TVs with cable channels
Wardrobes/closets, daily housekeeping, and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking on site
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times, on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 218 per person
5 restaurants and 1 coffee shop/cafe
2 bars/lounges
24-hour room service

Restaurants on site

China Lodge
Belle-Vue Grill
The Show Kitchen
Sugar Box
La Terrazza

Things to do

Designer stores
Fitness center
Full-service spa
Outdoor pool
Shopping mall
Steam room
Yoga classes

Family friendly

Laundry facilities
Outdoor pool
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Business services

Business center
Conference space (29805 square feet)
Meeting rooms - 13

Outdoors

Pool sun loungers

Spa

13 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Elevator
Elevator door width (inches): 40
In-room accessibility
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 30
Wheelchair-width doorways
Wheelchair-accessible doorway width (inches): 30

More

Couples dining
Designated smoking areas
Romance packages available

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Bathrobes
Hair dryer
Private bathroom
Separate bathtub and shower
Towels

Entertainment

40-inch LED TV
Cable channels
iPod dock

Food and drink

Free bottled water
Minibar

More

Desk
Free newspapers
Individually decorated
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Slippers
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 408 per day

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 218 per person
Airport shuttle fee: CNY 700 per vehicle (one-way)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen

Grand Hyatt Shenzhen Hotel

Shenzhen Grand Hyatt

Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Hotel

Grand Hyatt Shenzhen Shenzhen

Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen have a pool?

Yes, this property has an outdoor pool.

Is Grand Hyatt Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Shenzhen?

Self parking is free at this property.

What time is check-in at Grand Hyatt Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Shenzhen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 700 per vehicle applies.

Where is Grand Hyatt Shenzhen located?

Located in Luohu, this luxury hotel is within 1 mi (2 km) of The MixC Shopping Mall, Huaqiangbei, and Dongmen Pedestrian Street. Luohu Port and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Ludancun Station is 6 minutes by foot and Grand Theater Station is 10 minutes.

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Grand Hyatt Shenzhen Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Joelle

19 December 2024

Liked: Cleanliness, property conditions & facilities

Staff are very helpful, room in great condition and accessible location

Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

30 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.

Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

31 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very good spot to stay.

Stayed 1 night in Aug 2024

10/10 Excellent

Sam

9 October 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.

Stayed 2 nights in Oct 2024

10/10 Excellent

SURAJ

6 December 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property, had a wonderful 4 nights!

Stayed 4 nights in Nov 2023

10/10 Excellent

Delphine

10 March 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful place and beautifully designed.

Stayed 1 night in Mar 2024

10/10 Excellent

millie

25 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The shopping center was great

Stayed 1 night in Jul 2024

10/10 Excellent

FERDI

3 December 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great Hotel

Stayed 1 night in Dec 2023

10/10 Excellent

Casey

24 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

8/10 Good

Michael

1 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice stay here. Some noise during working hours from the building site nearby. Otherwise, all good.

Stayed 2 nights in Nov 2024

10/10 Excellent

Joey

2 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Oct 2024

10/10 Excellent

Jesse calderon

19 November 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and i were respected start to finish. Attentive staff

Stayed 8 nights in Nov 2024

10/10 Excellent

Ka Wai

1 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good environment and good staffs

Stayed 1 night in Jun 2024

8/10 Good

Janet

9 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.

Stayed 3 nights in Jan 2025

10/10 Excellent

Rachel

13 March 2023

Liked: Staff & service, amenities, property conditions & facilities

Very goofd location, close to border and the hotel staff is very friendly and helpful

Stayed 1 night in Mar 2023

10/10 Excellent

Ava

14 March 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel being well maintained. Really love the rooms and most of things about this hotel

Stayed 2 nights in Mar 2024

10/10 Excellent

Caiping

20 October 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 2 nights in Oct 2024

10/10 Excellent

Brent

3 April 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.

Stayed 2 nights in Mar 2024

10/10 Excellent

Cesar

16 April 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful and perfect

Stayed 3 nights in Apr 2024

10/10 Excellent

YI LANG

30 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good & comfortable room for sleep. Lounge’s foods are very good taste. Especially, breakfast is amazing .

Stayed 2 nights in May 2023

8/10 Good

irene

5 January 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.

Stayed 2 nights in Jan 2024

6/10 Okay

Peter Paul

8 December 2023

Liked: Staff & service, property conditions & facilities, room comfort

Fine hotel

The hotel is fine, staff is warm and welcome but the room had a strange smell. It is not the Grand Hyatt Hong Kong but all fine

Stayed 1 night in Dec 2023

10/10 Excellent

keith

14 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities

good

Stayed 2 nights in Jul 2024

10/10 Excellent

Golo

23 July 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The breakfast is good! The food tastes good especially the fish congee I like the most!

Stayed 1 night in Jul 2023

6/10 Okay

Pik Kwan

13 February 2024

Liked: Cleanliness, staff & service

I consider overall is not bad, will rank higher if the bedding is better. The pillow is soft like nth when sleeping on it and the mattress lacks proper firmness.

Stayed 1 night in Feb 2024

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