It is not technically in Sharem, but a few miles north of the city, in an area full of similar resorts.
We stayed during Winter Break, and the hotel was not busy at all. About 50% occupancy.
You are being treated very well. Egyptian hospitality at its greatest.
The facility is very well taken care of and maintained. There are many pools, some are heated, some not. There is a private beach with a beautiful dock extending into the sea. In between, there are beautiful gardens, and the landscaping is remarkable (it is in the desert).
The room was spacious, clean, and the beds were one of the most comfortable I have experienced. The shower is huge, and fun to use. We had a room with an exit to a private pool (not heated), but the small balcony to the private room was a beautiful add on.
Food is OK. Nothing special, but tastes good, and the variety is big. You can basically eat at any time of the day, and there is plenty to choose from. After a few days, it is kinda of the same food, but for a 4-day vacation it was still interesting enough. We heard that some guests stay for a week or more. I must say that if I had to stay that long, I'd probably get bored from the food.
Most of the guests were Italian and Russian/Ukrainian families. The staff can communicate well in English, and these languages.
There's entertainment team, called "Animation Team", personally it is not my favorite part, but seems like they were doing a good job