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citizenM Shanghai Hongqiao

4.0 star property
Shanghai hotel in Hongqiao with a fitness center and a 24-hour business center

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January 2025

Photo gallery for citizenM Shanghai Hongqiao

Interior
Interior
Exterior
Exterior
Interior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Similar properties

Front of property

The Eton Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
8.6 out of 10, Excellent, (1000)
The price is SAR 152
SAR 175 total
includes taxes & fees
5 Jan - 6 January 2025
The Eton Hotel

About the neighborhood

Map
3999-6, Hongxin Road, Minhang District, Hongqiao, Shanghai, Shanghai, 201103

What's nearby

  • Caohejing Hi-Tech Park - 5 min drive - 3.9 km
  • Qibao Old Street - 5 min drive - 3.2 km
  • Laowai Street 101 - 5 min drive - 4.5 km
  • Hongqiao Int'l Pearl City - 5 min drive - 4.3 km
  • National Exhibition and Convention Center - 10 min drive - 10.0 km

Getting around

  • Shanghai South Railway Station - 10 min drive
  • Longbai Xincun Station - 18 min walk
  • Hongqiao International Airport (SHA) - 13 min drive

Restaurants

  • ‪Starbucks (星巴克) - ‬10 min walk
  • ‪Subway赛百味 - ‬11 min walk
  • ‪贺野(紫藤路店) - ‬15 min walk
  • ‪米苔目面食馆 - ‬15 min walk
  • ‪阿坚师台菜 - ‬4 min drive

About this property

citizenM Shanghai Hongqiao

Upscale hotel near National Exhibition and Convention Center
Consider a stay at citizenM Shanghai Hongqiao and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site vegetarian cuisine restaurant, canteenM, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
You'll also enjoy perks such as:
  • Breakfast (surcharge), express check-out, and express check-in
  • An elevator, coffee/tea in the lobby, and free newspapers
  • Multilingual staff, luggage storage, and a 24-hour front desk
  • Guest reviews say good things about the overall condition
Room features
All 303 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Bathrooms with hydromassage showers and hair dryers
  • 30-inch flat-screen TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Food and drink

  • To-go breakfast available for a fee daily 6:30 AM–11:00 AM: CNY 60 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • CanteenM

Things to do

  • Fitness center

Family friendly

  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms - 8

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • iPad
  • iPod dock
  • Satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CNY 215
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately CNY 60 per person
  • Late check-out fee: CNY 215 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao
citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao Shanghai
citizenM Shanghai Hongqiao Hotel Shanghai

Frequently asked questions

Is citizenM Shanghai Hongqiao pet-friendly?

No, pets are not allowed at this property.

What time is check-in at citizenM Shanghai Hongqiao?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Shanghai Hongqiao?

Check-out is at 11:00 AM. Late check-out is available for CNY 215 (subject to availability).

Where is citizenM Shanghai Hongqiao located?

Located in Hongqiao, this hotel is within 3 mi (5 km) of Shanghai Zoo, Qibao Old Street, and Caohejing Hi-Tech Park. Hongqiao Int'l Pearl City and Laowai Street 101 are also within 3 mi (5 km). Longbai Xincun Station is 18 minutes by foot and Xingzhong Road Station is 18 minutes.

citizenM Shanghai Hongqiao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 5 out of 103 reviews" "
Rating 4 - Poor. 2 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

FARROKH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Leif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok. Nothing to rite home about.
The property is one of the new “Self check in” environments. The lobby is nice. The cafe area is actually pretty nice. The rooms are sparse. There is no kettle to boil water which is a BIG PROBLEM in China. You don’t even JOKE about drinking Unboiled water there. The bed is a king sized bed, but it’s wedged in the room, and up against the window. If you had two people one would have to crawl across the bed to their side, and then they would be sleeping against the window. No bath tub. Just a shower and toilet. The sink is tiny. The food is a different story. It’s dreadful. Everything on the menu is microwave crap slapped on a plate. The breakfast is awful as well. About the only thing worth eating was the cold cereal.
Stayed 2 nights in Jan 2020

8/10 Good

Yan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The hotel is very clean
Stayed 3 nights in Dec 2019

6/10 Okay

Clarence

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Camie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New jewel in Shanghai
Stayed 4 nights in Nov 2019

10/10 Excellent

Rajinder a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezer room
Kindly do give the guest the choice of switching the air con off or on . It was freezing the first night and even after setting the temperature to 25 - room was super cold. Had no choice except to ask your engineers to come and literally shut off completely from the main electric supply unit . I believe there should be given a choice to the guest if they want air con to be on or off when they feel . Rest all was excellent .
Stayed 2 nights in Sep 2019

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very new hotel hidden inside a shopping mall. It took me more than half an hour to find the place, and the taxi driver was not helpful at all. It is spotless, the staff are very friendly, and the breakfast coffee is great.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed hotel catered to a hip audience. Lobby has lots of cool spaces suited for meetings and working. The rooms are no frills but well designed, though I would argue that in China, a hot water kettle (or shared hot water dispenser in the corridor) is a must. We picked this hotel mainly because it is situated near to the Shanghai National Exhibition and Convention Centre, and it was clear we were not the only guests who picked the hotel for this reason. However, there were real troubles getting taxis to come to the hotel during the morning peak hour period. Reception staff had to rely on multiple car booking apps with no guarantees of getting guests a ride - feels like the hotel should invest in a shuttle service or at least have an arrangement with a private car service company for the morning peak hour period.
Stayed 3 nights in Sep 2019

10/10 Excellent

min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly atmosphere, location slightly remote or transportation
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Hyoseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

TK, Singapore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Clean and quite hotel. There is a large shopping mall nearby.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Its a whole new experience in customer journey, staffs were extremely helpful and very approachable. Only that may be a concern.is accessibility as the cab could not find the place, no access to taxi when you step out of the hotel or least the next 500m in sight.
Stayed 1 night in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new fan of the citizenM brand!
I definitely recommend this hotel! The room wasn't huge, but was so modern and had such a large window (took up one wall) that it felt bigger and was definitely comfortable for our three night stay. The huge, comfy bed was so luxurious, and being able to control the room temp, lights, "mood" and TV from the iPad was beyond convenient when all we wanted to do was lay in bed after a long hot day exploring the city. The location (for not being right in Shanghai) was really good. It's right behindthe new MixC mall (which has a subway station in it) and so there are tons of food options just a few minutes outside the hotel. Kitty corner from MixC is another big mall, so you won't run out of shopping or food options for sure. The common areas in the hotel were comfortably and beautifully decorated, and a bonus was all the real books on the shelves. I definitely borrowed a novel to read at night. The staff all spoke great English, and offer you a coffee first thing when you come down for breakfast (how nice is that?). The hotel is nice and quiet at night, and housekeeping did a great job every day. We ended up paying about $60 a night for the room via hotels.com, and it was the best deal of our trip.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff who were exceptionally helpful and very clean. Artsy decor made to feel that you were not in an corporate hotel!
Stayed 2 nights in Aug 2019

10/10 Excellent

LESKOWICH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highest recommendation!
Everything was amazing. Staff were the best! Made you feel like you were a their best friend, not a guest. Fantastic location. Next to a HUGE shopping mall with tons of shops, food, entertainment. Next to the metro entrance. 10/10!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location & Clean
It's good location to HongQiao Airport, Railway station and Exhibition Centre.
Stayed 2 nights in May 2019

10/10 Excellent

MingChi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give the crew a raise!
My favorite hotel in shanghai. Best staff I’ve ever seen. No matter who runs the hotel, should give the girls a raise.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
One of the best hotel stay! Unique and stylish!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Esther, Johor Bahru

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was unique, very vibrant and fresh. There were great spaces for sitting down to chill, or work or network . Although the hotel was busy it didn't seem like it and I enjoyed the ambience. The room was nicely set up, it was not large but very functional. The smart tv and ipad in the room allowed streaming but i did not have the time or opportunity to try it out. Wifi was easy to connect to and signal was strong. The basic amenities were offered in the room. Only thing missing was coffee and tea making setup but the lobby and lounge provided a better setup for that. Staff were friendly and professional, when they made a mistake they tried to rectify it. The ability to pay a small fee to check in early was very useful. My flight arrived early and i was able to check in 6 hours earlier than normal. Breakfast was a small spread with basic necessities. Western and Asian items were offered, nice coffee and fresh yogurt and pastries, congee, eggs and so on. Overall I would certainly come back or consider another Citizen M hotel elsewhere. Only one setback was the location being in a relatively new complex was a bit challenging for drivers to find. Also access to mall next door was complicated however one of the staff walked with me to show the way. Then it was fine as the mall is also connected to the metro line 10.
Stayed 3 nights in Apr 2019

10/10 Excellent

Patty, San Francisco, US

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasa bit hard to find. But once there, it was more than I expected. It has a great lounge area where we could relax. The staffs were nice and helpful. It was not far from the Metro. We had a great overall stay.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable and nice rooms. attentive staff.
Stayed 1 night in Mar 2019