4/10 Poor
Larry
Business traveler
30 October 2024
Liked: Cleanliness, property conditions & facilities
Good basic rooms. Bed is ok -not incredible, not bad. Clean. I would give it four stars but they screwed me for a nights fee and are not addressing it. Web says 24 hour front office. There is a phone to ring if after office hours (7-11). I left a message online for a late check in. Arrived at 2:00 a.m. -nobody answers the phone. I sleep in my car for 5 hours waiting for the office to open. They would charge me extra for early check in so I came back at 3 pm -fair enough if I wasn't paying for that night. In the meantime I was charged for the night since I had a reservation. I paid $128 to have an awful sleep in my car. I gave my info at the front desk about the charge for the night and They have yet to respond. The manager is BAD news for not getting back to me. The front desk people are awesome -except for the one that wouldn't check me in at 7. am despite being charged for the night -she may not have realized that. SO I HAVE BEEN RIPPED OFF FOR THAT first NIGHT. I still recommend this place but the manager needs a morality check for not getting back to me and not crediting me for that night when I was late checking in and website says 24 hour desk. There is one particularly nice lady (black) at the front desk that took notes for my complaint -so far the only awesome employee I have met here.
Larry
Stayed 6 nights in Oct 2024