4/10 Poor
John
23 November 2024
Disliked: Staff & service
The hotel is fine, the staff is terrible. I paid through Expedia, got to the hotel and expected to pay a deposit. I used my card, but the man at the front, told me my card declined. Tried jt again and declined again. I used a separate card for my deposit. I checked my bank account, and i was charged 2 random 83.xx charges. The man argued with me saying no, your card declined and said that is what happens when your card declines. I gave him the benefit of the doubt and thought maybe the funds will be reversed the next day, however they were charges and pulled from my account. The next morning, another person I explained what happened, said he would refund both charges, I asked for a receipt and said its through Expedia, which was a lie. Nothing was refunded. How do I know? I called this morning and a different person told me they dont see a refund processed and said the bank charged me. They refuse to refund me the random charges.
John
Stayed 1 night in Nov 2024