2/10 Terrible
James Rice
Traveled with group
31 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the view of the beach and ocean.
We paid $20 for early check in. We asked if the room was ready, the hotel clerk said "yes"!
We had paid $45 for an upgrade ... from WHAT???
We (two disabled senior women) moved our cart FULL of our belongings to our room.
Settling in, we found LOTS of problems. We did not have the strength to move everything again.
The room was DIRTY, carpet not vacuumed, found a polaroid picture taken of a girl in the room ... sometime before us.
Stove top, oven,(did not use) kitchen floor disgusting, carpet laid over hole in floor ... tripping hazard.
Had planned on an Epsom salt bath ... no way we would get in that tub! We put a bathmat on the bottom and showered.
I have spent a RIDICULOUS amount of time trying to contact the hotel with no luck. Many different phone numbers given to me by
There is NOT a LIVE person to speak to.
One person that answered hung up on me as soon as I mentioned a complaint. His name was Hector.
I would HIGHLY recommend NOT STAYING AT PROMENADE INN & SUITES OCEANFRONT SEASIDE o
Oregon.
We are going to have to make a road trip to talk to someone. I personally spoke to a girl when checking out and gave her a list of complaints. She said someone would call. It's been a week ... haven't heard a word.
Very disrepectful.
James Rice
Stayed 3 nights in Jan 2025