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Grand Hyatt Sanya Haitang Bay Resort and Spa

5.0 star property
Elegant beach hotel and 3 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Sanya Haitang Bay Resort and Spa

Aerial view
Poolside bar
Lobby
View from room
Children's activities

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Gym
    Gym
The price is SAR 466
SAR 544 total
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Villa, 3 Bedrooms

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Villa, 3 Bedrooms

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Executive Lounge
  • 380 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Family Suite, Ocean View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Family Suite, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room, 2 Twin Beds, Ocean View (Kid Theme)

Family Room, 2 Twin Beds, Ocean View (Kid Theme) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Family Room, 2 Twin Beds, Ocean View (Kid Theme)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 93 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

View from room

Room, 2 Twin Beds

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds (Grand)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Twin Beds (Grand)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 68 sq m
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Oceanfront (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Oceanfront

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds, Oceanfront

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Oceanfront

Balcony

Room, 1 King Bed, Oceanfront

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Ocean View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Twin Beds, Ocean View

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Ocean View (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Private Pool

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Private Pool

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 115 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View (Club Access)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

Highlights

Balcony
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Huan)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Villa, 2 Bedrooms (Huan)

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 380 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Suite, Ocean View (Executive)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Grand Suite, Ocean View (Executive)

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 300 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Grand Suite, 1 King Bed, Ocean View

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 105 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Private Pool

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Private Pool

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Ocean View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Grand Suite, 1 King Bed, Ocean View (Deluxe)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
  • 140 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Sanya Haitang Bay Resort, an IHG Hotel

Pool
Spa
Parking included
Free WiFi
9.0 out of 10, Wonderful, (36)
The price is SAR 409
SAR 465 total
includes taxes & fees
28 Nov - 29 Nov
InterContinental Sanya Haitang Bay Resort, an IHG Hotel

About the neighborhood

Map
No. 68 Haitang North Road, Haitang Bay, Sanya, Hainan Province, 572013

What's nearby

  • China Duty Free Sanya Duty Free Shop - 5 min drive - 3.3 km
  • Haitang Bay - 8 min drive - 6.6 km
  • Wuzihzhou Island Beach - 11 min drive - 6.6 km
  • Shenquangu Hot Spring Park - 16 min drive - 11.3 km
  • Yalong Bay - 27 min drive - 23.2 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 34 min drive

Restaurants

  • ‪海天一色餐厅和酒吧 - ‬5 min drive
  • ‪Fruitdrinks - ‬5 min drive
  • ‪民生威斯汀度假酒店 - ‬5 min drive
  • ‪揽月海鲜餐厅 - ‬9 min walk
  • ‪萨斯贝卡烧烤西餐厅 - ‬9 min drive

About this property

Grand Hyatt Sanya Haitang Bay Resort and Spa

Luxury family-friendly hotel near Haitang Bay
Located close to Wuzihzhou Island Beach, Grand Hyatt Sanya Haitang Bay Resort and Spa provides golfing on site, free water park access, and a swim-up bar. With amenities like a white sand beach and a free beach shuttle, this hotel is the perfect place to soak up the sun. Treat yourself to a body treatment, a body scrub, or a massage at Huan SPA, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Chinese cuisine. Fitness classes and yoga classes are offered at the health club; Grand Hyatt Sanya Haitang Bay Resort and Spa also has a poolside bar, a rooftop terrace, and shopping on site. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Express check-out, a children's club (surcharge), and a TV in the lobby
Room features
All 435 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and free infant beds

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: CNY 228 for adults and CNY 114 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • GRAND CAFÉ
  • YU CUN
  • THE POOL GRILL
  • THE LOUNGE
  • Grand Club

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free water park access
  • Full-service spa
  • Golfing
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (9688 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 48-inch flat-screen TV
  • Cable/satellite channels
  • DVD player
  • Pay movies
  • Premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 1341.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 1341.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Sanya Haitang Bay Resort
Grand Hyatt Haitang Bay Resort
Grand Hyatt Sanya Haitang Bay
Grand Hyatt Haitang Bay
Grand Hyatt Sanya Haitang Bay Resort Spa
Hyatt Sanya Haitang Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort Spa
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel
Grand Hyatt Sanya Haitang Bay Resort and Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel Sanya

Frequently asked questions

Does Grand Hyatt Sanya Haitang Bay Resort and Spa have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Grand Hyatt Sanya Haitang Bay Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Sanya Haitang Bay Resort and Spa?

Self parking and valet parking are free at this property.

What time is check-in at Grand Hyatt Sanya Haitang Bay Resort and Spa?

Check-in start time: noon; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Sanya Haitang Bay Resort and Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Sanya Haitang Bay Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Hyatt Sanya Haitang Bay Resort and Spa located?

This family-friendly Sanya hotel is located by the ocean, within 3 mi (5 km) of Wuzihzhou Island Beach and Haitang Bay. Shenquangu Hot Spring Park and Yalong Bay are also within 16 mi (25 km).

Grand Hyatt Sanya Haitang Bay Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 83 out of 142 reviews" "
Rating 8 - Good. 52 out of 142 reviews" "
Rating 6 - Okay. 3 out of 142 reviews" "
Rating 4 - Poor. 4 out of 142 reviews" "
Rating 2 - Terrible. 0 out of 142 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Thanh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Staff were nice, friendly, and helpful. Room was clean. Hallways and most common areas are open air so no conditioning. It’s hot and humid.
Stayed 7 nights in Jun 2024

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to spend your vacation.
Stayed 2 nights in Nov 2023

10/10 Excellent

song-min

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
We spent all our time at the Edition, up the road.
Stayed 7 nights in Jul 2022

10/10 Excellent

Weng Lok

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Yong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

hongru

Stayed 2 nights in Nov 2020

4/10 Poor

Tourist, Guangzhou

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Poor hygiene: the floor is dusty and stained with lots of stains. There may be insects in the pillow. I found that my left cheek is swollen and itchy when I sleep. There is a problem with the drainage of the bathroom. I have the same problem when I change my room. It was not a pleasant experience.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for families
Overall super good experience. Very nice hotel for families. Service was so so at the beginning but it improved along our stay and it seems is much better than other hotels. Family rooms are impressive (fully equipped apartment with 2 rooms). The children room is absolutely amazing.
Stayed 6 nights in Jul 2020

8/10 Good

MMM, Living in Shanghai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is unquestionably beautiful. The grounds are lush and gorgeously landscaped and maintained. Our room and the public areas of the hotel are clean and well-maintained. We were very disappointed in a beachfront hotel whose beachfront we were forbidden to swim in. We understood that this was for safety reasons but we did not know this in advance. We were restricted to the hotel family pool because the "grownups" pool was closed. The family pool was crowded and very warm.
Stayed 8 nights in Jul 2020

10/10 Excellent

RUOYU

Stayed 1 night in Jun 2020

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely tropical weekend getaway
This was the first weekend getaway for a group of friends after the Covid travel restrictions. The hotel still had some limited services (no spa, no pool bar, some pools still closed), but what was open was wonderful. The hotel is beautifully landscaped, the rooms are large and very comfortable and it all feels like a wonderful tropical getaway. The breakfast buffet is extensive and very good. There is a food street mall right next to the hotel which provides different options for dinner. The staff were very welcoming, and if the level of English spoken was limited the desire to help was nevertheless clear.
Stayed 2 nights in May 2020

10/10 Excellent

Dave, St. Louis, MO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool, modern, classy place!! Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!! I can't wait to go back Really great staff, cool views, nice beach, awesome bar on the roof.
Stayed 1 night in Dec 2018

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

haojiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!
Stayed 2 nights in Nov 2019

8/10 Good

Vince

Liked: Staff & service, property conditions & facilities
Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was smooth and weather was perfext will be back soon
Stayed 1 night in Sep 2019

8/10 Good

Ben, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).
Stayed 3 nights in Aug 2019

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but needs minor imporvements
This hotel is as good as the description. However, there are 3 things that was discouraging: 1. The hotel doen't provide chairs and beach umbrellas at the beach. Understand it's a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view. 2. Some facilities are getting old and stained, in need of some maintenance. 3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, it's now full of kids... jumping and yelling, the same as the other pools.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool area, nice breakfast and high quality rooms. The beach is a public beach and not really so swimmable. There is a small mall with some restaurants attached to the hotel, otherwise nothing else anywhere near the hotel expect other resorts.
Stayed 2 nights in May 2019