See all properties
Save

Crowne Plaza Resort Sanya Bay by IHG

5.0 star property
Stylish beach retreat with outdoor pool

Choose dates to view prices

Photo gallery for Crowne Plaza Resort Sanya Bay by IHG

Exterior
Interior
Exterior
View from room
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
The current price is SAR 265
SAR 309 total
includes taxes & fees
31 Mar - 1 Apr

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Family Suite, 1 Bedroom, Club Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Sea view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, down comforters, minibar, in-room safe

Presidential Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 479 sq m
  • Ocean view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, Business Lounge Access, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Partial ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Family Suite, 1 Bedroom, Club Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Sea view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Sea View (High Floor)

Standard Room, 2 Double Beds, Sea View (High Floor) | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View (High Floor)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Garden View (Sea View)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Business Lounge Access

Junior Suite, 1 Bedroom, Club Lounge Access | View from room

Junior Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

View from room

Standard Room, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, Business Lounge Access, Sea View

Standard Room, Club Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Sea View (High Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View (High Floor)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Pool View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Upgraded)

1 bedroom, down comforters, minibar, in-room safe

Standard Room (Upgraded)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Garden View (Sea View)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Map
No.228, Sanya Bay Road, Sanya, Hainan, 572000

What's nearby

  • Tianya Haijiao - 11 min drive - 5.6 km
  • Coconut Dream Corridor - 13 min drive - 9.0 km
  • Sanya Bay - 17 min drive - 16.3 km
  • Phoenix Island Sanya - 19 min drive - 16.9 km
  • Luhuitou Park - 23 min drive - 23.5 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 13 min drive

Restaurants

  • ‪三亚湾银韵海景度假村 - ‬3 min drive
  • ‪三亚万勃温泉海景山庄 - ‬6 min walk
  • ‪华瑞酒店 - ‬4 min drive
  • ‪君澜度假酒店大堂吧 - ‬2 min walk
  • ‪西海岸渔村大排档 - ‬17 min walk

About this property

Crowne Plaza Resort Sanya Bay by IHG

Luxury boutique hotel near Sanya Bay
Located close to Tianya Haijiao, Crowne Plaza Resort Sanya Bay by IHG provides a grocery/convenience store, a terrace, and shopping on site. This hotel is a great place to bask in the sun with beachfront dining and sun loungers. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Chinese cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • Meeting rooms, free newspapers, and a front-desk safe
Room features
All 383 individually furnished rooms feature comforts such as 24-hour room service and pillow menus, in addition to perks like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • LCD TVs with digital channels
  • Wardrobes/closets, balconies, and separate sitting areas

Languages

Chinese (Mandarin), English, Korean, Russian

Similar properties

Outdoor pool

Holiday Inn Hotel and Suites Sanya Yalong Bay by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 8 reviews
The price is SAR 212
SAR 247 total
includes taxes & fees
23 Mar - 24 Mar
Holiday Inn Hotel and Suites Sanya Yalong Bay by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: CNY 173-228 for adults and CNY 0-173 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Shanhailou
  • Star Cafe
  • Tian Di Hot Pot
  • Deep Blue Bar and Grill

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (7320 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Day bed
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Digital channels
  • iPod dock
  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 660.0 per night
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 173 to 228 for adults, and CNY 0 to 173 for children
  • Rollaway bed fee: CNY 660.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Fortune Bay Hotel Sanya
Grand Fortune Bay Sanya
Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza

Frequently asked questions

Does Crowne Plaza Resort Sanya Bay by IHG have a pool?

Yes, this property has an outdoor pool.

Is Crowne Plaza Resort Sanya Bay by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Resort Sanya Bay by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Resort Sanya Bay by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Resort Sanya Bay by IHG?

Check-out is at noon.

Where is Crowne Plaza Resort Sanya Bay by IHG located?

Located near the bay, this family-friendly hotel is within 6 mi (10 km) of Tianya Haijiao, Jingrun Pearl Museum, and Coconut Dream Corridor. Sanya Bay and Pearl Mall are also within 12 mi (20 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Crowne Plaza Resort Sanya Bay by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 89 reviews
Rating 8 - Good. 31 out of 89 reviews
Rating 6 - Okay. 8 out of 89 reviews
Rating 4 - Poor. 4 out of 89 reviews
Rating 2 - Terrible. 3 out of 89 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The staff was very friendly. The seaview from my room was exceptional. Highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Dilinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the food is great. Room is spacious and comfortable. Highly recommend to foreigners.
Stayed 7 nights in Jan 2025

10/10 Excellent

Eduardo T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Easy walk to beach with large boulevard seeing locals enjoy from dancing groups to families hanging out
Stayed 4 nights in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Perfect location. Beach across from hotel. Close to airport. Staffs inexperienced.
Stayed 3 nights in Feb 2025

10/10 Excellent

Taojie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Stayed 5 nights in Apr 2023

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

BORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Maghsood

Stayed 5 nights in Dec 2023

6/10 Okay

CHUNG

Stayed 3 nights in Dec 2022

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

oren

Liked: Staff & service, room comfort
Very friendly service,
Stayed 8 nights in Dec 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sanya Bay
Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

4/10 Poor

Wen Li

Liked: Cleanliness, room comfort
Disliked: Staff & service
酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。
Stayed 3 nights in Dec 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Kin Chi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Udatenne Gedara

Disliked: Cleanliness, staff & service, room comfort
waiting for refund
I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Stayed 4 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

JIANZHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Nice resort but poorly maintained
I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
Stayed 1 night in Aug 2017