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"We had a great stay at this beautiful hotel. The suites are spacious, great for family vacation with kids. The kitchen comes handy for some light cooking. The swimming pool areas are very pleasant for relaxing. We did swim twice when the weather was good. The water was sparkling clean! It is a very short walk to the beach, and has easy access to many great restaurants and shops.the side walk along the lake is perfect for jogging and walking."

"- Wall power sockets were unsafe in 2/3 rooms on the same floor (sparks, burnt the charger, not stick on the wall) - Had to move room without any assistance at 12-1AM on the first night due to the wall sockets (we had to argue to move as well) - No smoke detectors - safety issue - also on a non-smoking floor (there’s definitely people smoking) - Room not cleaned properly - used cups not replaced or cleaned, cleaning staff continually forget to replace used amenities (eg. mosquito repellent) - Horrible quality of linen - towels were worn thin (not 5 star quality), pillowcases had holes in them - Bed was hard. Like sleeping on a blanket on the floor. - WIFI too slow. - Hotel staff do not look like they want to be there - no greeting, no smiles, look annoyed when called to room, unwilling to help, doorman is not there 50% of the time - Shower water pressure not good - Lotion not provided - 2 in 1 shampoo and conditioner - No coffee and tea provided - Only one staff at reception can speak English and they didn’t even directly speak to guests - as a hotel under an American brand that’s supposed to be catered towards international guests, this is unacceptable"

"The stay was amazing. Thank you to the staff for giving us free upgrade of the rooms and allowing us for late checkout. All staff was friendly and helpful. "

"The room has cigarette odour which was unpleasant. "

"Excellent accommodations with a close proximity to beaches and restaurants. "

"Really nice place!"

"Staff are committed to customer service and satisfaction. "