2/10 Terrible
Simon
Traveled with family and small children, Traveled with family
7 December 2024
Disliked: Staff & service
A terrible experience. My family and I planned a two days trip to Santo Domingo. The first day we needed to go for medical services and decided to stay in this hotel so we didn't have to drive back for almost two hours at night. We made our reservation and paid it in full. Oh surprise! When we arrived at the hotel our main interaction was with the security guard who asked someone over Whatsapp voice messages about us. She hesitated at first, but then told him that THEY GAVE OUR ROOM TO SOMEONE ELSE. Then she went on to offer us a room that was not ready, needed a shower installed and had two big washing machines inside. We are normally very flexible people, but the fact that she DIDNT CARE AT ALL, and all she had to say was "We don't have more rooms, what else can I do"? Made this situation totally unacceptable. I think that the minimum she could do was to apologize, which she never did. I hope we do get our refund.
Simon
Stayed 1 night in Dec 2024