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Atzavara Hotel & Spa

5.0 star property
Luxury hotel with 4 restaurants and 5 outdoor pools

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Photo gallery for Atzavara Hotel & Spa

5 outdoor pools, pool umbrellas, sun loungers
Bar (on property)
Bar (on property)
Bar (on property)
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Laundry
The current price is SAR 488
SAR 562 total
includes taxes & fees
7 Mar - 8 Mar

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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Design Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Double Room

Premium bedding, minibar, in-room safe, desk

Junior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Double Room Single Use

View from room

Premium Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Double Room

Terrace/patio

Pool Penthouse Suite Double Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

View from room

Premium Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room

Premium bedding, minibar, in-room safe, desk

Design Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

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About the neighborhood

Map
Carrer Pla de la Torre, 16, Santa Susanna, 08398

What's nearby

  • Santa Susanna Beach - 12 min walk
  • Levante Beach - 12 min walk
  • Pineda de Mar Beach - 7 min drive
  • Malgrat de Mar Beach - 10 min drive
  • Calella Beach - 15 min drive

Getting around

  • Santa Susanna Station - 9 min walk
  • Gerona (GRO-Costa Brava) - 31 min drive

Restaurants

  • ‪Aloha - ‬4 min walk
  • ‪Kings Grand Café, Santa Susanna - ‬6 min walk
  • ‪Kalima Beach Club - ‬6 min walk
  • ‪Beertual Internacional - ‬14 min walk
  • ‪Restaurante la Maduixa - ‬14 min walk

About this property

Atzavara Hotel & Spa

Luxury eco-certified hotel near Santa Susanna Beach
At Atzavara Hotel & Spa, you can look forward to a terrace, a shopping mall on site, and a garden. Active travelers can enjoy amenities like cycling and archery at this hotel. Indulge in a body scrub, a body wrap, and a facial at Spa, the onsite spa. Be sure to enjoy ocean views at one of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks include:
  • 5 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A banquet hall, massage treatment rooms, and an elevator
  • Tour/ticket assistance, a front-desk safe, and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All 465 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Highchairs, children's books, and art supplies
  • Bathrooms with hair dryers and shampoo
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:00 AM: EUR 16 for adults and EUR 8.50 for children
  • 4 restaurants
  • 1 bar

Restaurants on site

  • El Mercat
  • Botanic
  • Bamboo Pool Club
  • Ginger
  • Posidonia

Things to do

  • 5 outdoor pools
  • Archery
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference center (26910 square feet of space)
  • Meeting rooms - 20

Outdoors

  • Dock
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 21 and January 27.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8.50 for children
  • Uncovered self parking fee: EUR 12 per day
  • Spa fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Atzavara Hotel Spa
Atzavara Hotel & Spa Hotel
Atzavara Hotel & Spa Santa Susanna
Atzavara Hotel & Spa Hotel Santa Susanna

Frequently asked questions

Does Atzavara Hotel & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Atzavara Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Atzavara Hotel & Spa?

Self parking is available for EUR 12 per day.

What time is check-in at Atzavara Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Atzavara Hotel & Spa?

Check-out is at 11:00 AM.

Where is Atzavara Hotel & Spa located?

This family-friendly Santa Susanna hotel is located near a boardwalk/promenade, within a 15-minute walk of Platja Susana and Santa Susanna Beach. Les Caletes Beach and Les Dunes Beach are also within 15 minutes. Santa Susanna Station is 9 minutes by foot and Malgrat de Mar Station is 25 minutes.

Atzavara Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 163 reviews
Rating 8 - Good. 28 out of 163 reviews
Rating 6 - Okay. 14 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 5 out of 163 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tal

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Stayed 1 night in Jan 2025

8/10 Good

Isha

Stayed 1 night in Sep 2024

2/10 Terrible

Muhammad Mohsin

Stayed 4 nights in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort great gluten free options on the buffets rooms modern and spacious spa circuit is a must do
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay
My second time here, really love the hotel. The area is ok, lots to do and see. My only issue was that I asked reception to book me a table at a local restaurant and it wasn’t done so I didn’t manage to eat where I wanted to that night. Other than that the stay was perfect!
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Stayed 3 nights in Sep 2024

10/10 Excellent

Terry

Stayed 7 nights in Sep 2024

10/10 Excellent

Deerasinghe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ange, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place Easy parking
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was brilliant, little bit upset that we paid for a penthouse suite but got given the smallest one, with the smallest patio area and smallest pool, even the one next door was much bigger, other then this though everything was great
Stayed 3 nights in Jul 2024

8/10 Good

Curtis Ivor

Stayed 3 nights in Jun 2024

2/10 Terrible

Mark

Traveled with family and small children
This is not a 5 star hotel. The service and food is terrible, when you complain nothing is done. My son has allergies and the restaurant staff didn’t even know the ingredients in the food.
Stayed 6 nights in May 2024

6/10 Okay

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience, although very expensive
The check in was relatively good The staff was very kind and attentive. The room was really nice, with a balcony that gave a view to the sea and pool. Really nice. The atmosphere of the hotel is very modern and artistic. It has many restaurants with different themes and options for each one. The pool is really nice, seems to be on basis of salty water (at least that is what i felt) Other then that, everything is quite expansive - but that is expected for this kind of a hotel. For the room i would give 4, for the sole reason that the toilet - it was just not comfortable at all. The bad is that again, an expansive 5 star hotel, and they charge extra money for parking and spa entrance (which you need to reserve in advance to enter) Generally i would not recommend this place, just because there is nothing interesting around it, this hotel seems to be the most interesting thing there is to do in this town. But if you have to go somewhere in this town, that i thing this hotel os the best option, although quite expansive one
Stayed 1 night in May 2024

10/10 Excellent

Eunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Veebawadee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Stayed 4 nights in Apr 2024

10/10 Excellent

Roy

Business traveler, Traveled with partner
Liked: Amenities
We had a wonderful stay & look forward to our return ☀️☀️☀️
Stayed 1 night in Apr 2024

10/10 Excellent

Denisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing, from the room to food and staff. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Letty, Kissimmee

Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Muthukrishnan, Amstelveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Anne

Traveled with family
Liked: Property conditions & facilities
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Stayed 4 nights in Oct 2023

10/10 Excellent

jenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
Stayed 4 nights in Oct 2023

6/10 Okay

Blaithin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Stayed 4 nights in Oct 2023

6/10 Okay

N

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
For a supposedly 5 star experience this Hotel fell short on many levels. Check in total chaos - no system - in fact I stood for at least 10 minutes while staff stared at computer screens no acknowledgement of my presence - this was at 7pm to then discover my room was not ready. “Will be ready within the hour” luggage left in luggage room with a guy somewhat dour in demeanour and that was the start of a downhill experience. Returned to check in to find out exactly when the room would be ready (since apparently check in opens at 3pm..) Room now mysteriously available - apart from being new I was surprised there were no USB ports to charge phone and still relying on adaptors and plugs. Shower good but water escaped as door seal inadequate - Lots noise corridor outside. Comfy bed. Complimentary bottle water. Let’s go eat- Downstairs in the buffet restaurant chaos again- There’s a queue at the reception desk and a rather person less individual checking room cards- she neither says hello good evening or any other form of greeting “room” she shouts and types into her computer - Now have to wait to go to a table - queue no 2 Next arrives a rather tired looking lady wearing a headset. She doesn’t say hello either and whisks me off to a table but I tell her I would like to eat outside - I am sure she rolled her eyes in displeasure and quickly cleared a table and off she went - no bon appetite here - she’s worth watching for her interaction with other guests - In all avoid