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Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Outdoor spa tub
26-inch LCD TV with satellite channels, TV, iPod dock
6 bars/lounges, swim-up bar, poolside bar, beach bar
Couples treatment rooms, sauna, spa tub, Turkish bath, body treatments
Frette Italian sheets, down comforters, pillowtop beds, minibar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Spa
  • Housekeeping
  • Bar
  • On private beach
  • Breakfast included

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 1 Bedroom (Preferred Club - Swim-out)

26-inch LCD TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Hot Tub

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Ceiling fan
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Ceiling fan
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Hot Tub

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Ceiling fan
  • Partial sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Run of the house

Frette Italian sheets, down comforters, pillowtop beds, minibar

Run of the house

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Frette Italian linens
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Frette Italian sheets, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Ceiling fan
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

View from room

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Preferred Club - Swim-out)

View from room

Junior Suite, 1 King Bed (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Beach view
  • Sleeps 2
  • 2 Double Beds

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About the neighborhood

Map
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX, 70989

What's nearby

  • Playa Conejos - 3 min walk - 0.3 km
  • Copalita Eco-Archaeological Park - 20 min walk - 1.7 km
  • La Bocana Beach - 3 min drive - 1.9 km
  • Tangolunda Beach - 25 min drive - 7.1 km
  • Playa Arrocito - 34 min drive - 9.8 km

Getting around

  • Bahias de Huatulco Intl. Airport (HUX) - 50 min drive

Restaurants

  • ‪Bar Solarium - ‬12 min drive
  • ‪Coco Café - ‬8 min drive
  • ‪El Mexicano Restaurant - ‬13 min drive
  • ‪Seaside Grill - ‬9 min drive
  • ‪La Tortuga - ‬9 min drive

About this property

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Luxury all-inclusive property located in Conejos
You can look forward to a free breakfast buffet, a nightclub, and a swim-up bar at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive. With a private beach, a beach bar, and beach volleyball, this property is the perfect place to soak up some sun. Indulge in a facial, aromatherapy, and a massage at Secrets Spa by Pevonia, the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Enjoy the gym, as well as activities like kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace.
Other perks include:
  • 2 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station, and express check-out
  • Express check-in, smoke-free premises, and massage treatment rooms
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 399 individually furnished rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • 26-inch HDTVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Spa tub
  • Steam room
  • Tennis

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (6997 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Frette Italian sheets
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 26-inch LCD TV
  • iPod dock
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses wind energy, plus eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in guestrooms.

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Huatulco Resort
Huatulco Secrets
Huatulco Secrets Resort
Secrets Huatulco
Secrets Huatulco Resort
Secrets Resort Huatulco
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort Santa María Huatulco
Hotel Secrets Huatulco Resort & Spa Santa María Huatulco
Santa María Huatulco Secrets Huatulco Resort & Spa Hotel
Secrets Huatulco Resort & Spa Santa María Huatulco
Secrets Huatulco Resort
Secrets Huatulco
Hotel Secrets Huatulco Resort & Spa
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco Resort All Inclusive
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort All Inclusive
Hotel Secrets Huatulco Resort & Spa - All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive

Frequently asked questions

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

What time is check-out at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).

Where is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive located?

Nestled on the beach, this Conejos property is within a 5-minute walk of Playa Conejos and Conejos Bay. Playa Magueyito and Arena Beach are also within 15 minutes.

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 817 reviews" "
Rating 8 - Good. 204 out of 817 reviews" "
Rating 6 - Okay. 94 out of 817 reviews" "
Rating 4 - Poor. 43 out of 817 reviews" "
Rating 2 - Terrible. 14 out of 817 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for a week and had a wonderful time! The staff was amazing! The food could have been better at a few of the restaurants. They also used a lot of artificial sweeteners in their juices for cocktails. It was hard to find a beach cocktail that didn't have this in it. The hotel could use some updating but it was super clean. The beach was amazing and there was no shortage of palapa!
Stayed 7 nights in Nov 2024

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service
The location of the property is excellent, staff were great and food was good. The property needs tobe renovated, a little dated for a aecrets resort.
Stayed 8 nights in Nov 2024

8/10 Good

Johannes, Richmond

Liked: Cleanliness, staff & service
Stayed here for 4 nights in December and overall I enjoyed my stay here. Having an ocean view room is amazing and the staff are all incredible and friendly. The property needs some real TLC. Peeling paint, lots of loose or missing tiles in the pool and just an overall refresh of this property is needed. Considering this is a 5-star resort, it was a real annoyance that there was a rarely a pool lounger available after 8am. Unless you get up at 6-6:30am to put a towel on a lounger(s) you were just hoping everyday to find one with an umbrella or shade. Equally disappointing was that the loungers would be untouched other than a towel on them for hours. So be prepared to eye up your desired spot when you arrive and then get up real early to claim it! The beach area was nice. Water was warm and the ocean mostly calm everyday. There’s some decent snorkeling near the rocks on east side of the beach. The food at the resort was just okay in my opinion. Again, as a 5-star resort I was expecting much better. I enjoyed Castaways the best as it was down near the water and the atmosphere and service were great. All the other restaurants are near the top floor of the main building and had the feel of being a mall food court with all them packed in side by side with no real atmosphere and anything to really differentiate the different styles. Up there, I ate at Spice and Tamarindo.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, the staff and customer service level here is amazing!! A few things to note: - The restaurants are great, we loved the Japanese style and French one. I will warn in advance room service, the poolside grill, and buffet are NOT good. My wife got food poisoning from the poolside grill on the last few days of our trip.. - The relaxation factor here is excellent however if you are looking for more of a party/fun vibe this is not the resort for you. The pool is divided into a quiet and loud side, the loud side has a strict policy on certain music played at certain times and all activities are on a very tight schedule. This was an amazing experience and we have plans to go back, just figured these two are important things to note when considering booking here!
Stayed 9 nights in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Dale

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very enjoyable vacation. Only downfall was getting food poisoning and lost an entire day at the resort.
Stayed 7 nights in Dec 2024

8/10 Good

Christina Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was soooo lovely. Pools were great. The food was ok but not amazing. We would go back.
Stayed 8 nights in Nov 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 10 nights in Nov 2024

6/10 Okay

Lea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were excited to try out a Secrets property. We had always enjoyed our Dreams resorts and always believed Secrets would be an upgrade. This resort was average. Things we enjoyed, it was quiet and laid back. Beach was beautiful and swimming was nice. The ocean is a bit of a walk from the chairs a bit of an incline coming back to chairs and a bit difficult so if you have mobility issues and like the beach it might not be for you. There is a beautiful spot to take in the sunrise. Go to the left way down the beach between two signs is a path! Recommend taking in a sunrise! Hotel is clean. Food mediocre. However we highly enjoyed the Italian restaurant Cin Cin, the Oaxaca Mexican buffet night and the Teppanyaki and the wings and chips at Barefoot grill. Service is less than fair. It seems that staffing may be an issue. Most of the bartenders seemed aloof and not even happy to be there. Drinks were meh! Drink Service by the beach was excellent! They come by often and always check in. Overall it was a typical average all inclusive. Not what I was hoping for from a Secrets.
Stayed 7 nights in Nov 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Warren

Liked: Staff & service
Disliked: Property conditions & facilities
Food was below average when compared to vacations at other properties. Drinks were OK but watered down it seemed. On the positive, fitness club was very good, with great spin bikes and views of the beach. Property is far from town, so you are essentially captive and cannot easily leave. AC worked great
Stayed 4 nights in Nov 2024

4/10 Poor

Jeremy

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Secrets is located in a beautiful swimming bay. The views are spectacular. Unfortunately, there are not enough amenities for the number of guests they host. There are few bars and the barefoot grill was always full. Breakfast, lunch and dinner lines were typically 30minute wait.
Stayed 7 nights in Nov 2024

8/10 Good

Theodore, Kamloops

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was wonderful, very clean and everything you needed. Rain shower and big bubble tub. Fridge being stocked was hit and miss, but bar was close. Lots of bars. Lots of activities. Musical guests were ok. Food was good for the most part. Property was way away from everything in the area. $85 pesos ride to town. Not really convenient to walk anywhere from the resort. Staff was good mostly. Some bar tenders were not nice. Pool water was very warm. Chairs at the pool were often saved and left vacant for hours, even though they tell you not to. Mostly a good place to stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet
Stayed 11 nights in Oct 2024

10/10 Excellent

Willaim

Stayed 9 nights in Oct 2024

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property amazing views from each room
Stayed 5 nights in Aug 2024

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, amenities
The worst part is the Vacation Club staff trying to sell their share time constantly. It shouldn't be allowed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria D

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Pablo

Traveled with partner
There were a few things that stood out and led us to give this place an average rating. Firstly, my wife and I were unaware of the distinction between preferred clients and regular clients. This differentiation meant that certain amenities, such as premium liquor like Don Julio, were only available to preferred clients. At other all-inclusive resorts we've visited, we never encountered restrictions on the types of drinks we could order. Another disappointing incident involved the room service staff. When restocking our refrigerator with snacks and drinks, I requested Pringles chips but was told they were only for preferred clients. It seemed excessive to make such a distinction over chips. On a positive note, the dinner staff at the restaurants were quite attentive, and the food was good, though not excellent. I also wanted to mention that not all the staff were equally friendly. While some were very welcoming, others didn't even say hello. While it doesn't bother me personally if people in general don't greet me, but I believe it's important for the staff to make every guest feel welcome.
Stayed 5 nights in Jul 2024

4/10 Poor

Oscar Erick, san juan del rio

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Muy mala experiencia , la comida de regular a mala el staff se comporta grosero y sin ganas de atender , el hotel esta muy bonito pero con el trato todo se viene abajo, cualquier compra es descomunalmente cara , no lo recomiendo en lo absoluto , mi recomendacion de este hotel es NO VENIR !!
Stayed 2 nights in Jul 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some features need to be updated
Stayed 5 nights in Jun 2024

8/10 Good

Angela Maria, Carson

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and great customer service
Stayed 3 nights in Jun 2024

6/10 Okay

Miriam

Traveled with family
Liked: Amenities
Disliked: Staff & service
The property is nice, it needs some up dating. Customer service was not good at all people at front desk were very unprofessional and with other agencies for timeshare working in the same area was a mess. The hotel does not have ATM machine for customers to use. But they offer you to help you with extra charges on top of other charges. Restaurants food was very bad except the japonés. If everything is included why to change extra money to be at front of the shows they offer? The waiters were horrible and there service was to be standing on the side of the tables that you had to pay extra mean while the people behind those tables had to wait or stand up to get water or utensils because they pretend to be busy. I will not recommend this please as 5 stars because the most 2 1/2 stars hope they really change that because it seems it’s been like this for a while. never saw someone incharge at front desk. We had to check in and out on The other side were gold member do but still was bad to see the front desk employees busy on their cellphones.
Stayed 7 nights in May 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been better: happy, fun, and would bend over backwards to make sure you got what you wanted. Huatulco is also safe and not supper touristy. You can safely explore close by towns with a cheap ($10) cab ride. Would go back 100 times in a row if it was a little easier to fly into.
Stayed 5 nights in Jun 2024