2/10 Terrible
Bianca
Traveled with family
18 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had called a week prior to make sure our reservation was still good, I asked if we could check in early and they said yes @1 pm, we showed up at 1 pm, they told us it would be an additional $40 to check in early, we ended up paying $30 because we are not from the area and we were tired from traveling. We got into the hotel room, and quickly noticed it was freezing!! The heater did not work, the door did not shut all the way and there was a draft. My husband had to lay down his jacket in front of the door to keep some cold air out. We had gotten up early in the morning to get breakfast, we came back and our key wasn’t working! We took it to the front desk and he helped but it was very inconvenient. We were also told we could do a late check out (11:30am) we got a call from the front desk @11:15 am basically asking us when we were leaving. And not to mention right out front of our door, they were doing rock yard work! Very loud and unprofessional. We just wanted to rest after all that driving. We will not be staying there again.
Bianca
Stayed 1 night in Nov 2024