2/10 Terrible
Serena R.
20 September 2024
Disliked: Cleanliness
STAY AWAY!!!!
Upon arrival at 6 p.m., my friends and I found the house in horrific condition— a bug infestation, blood stains on the couch, debris in the yard, no linens on the beds, dirty dishes, and a filthy floor. We documented these problems and have footage of both the maintenance worker and cleaners confirming that these issues were not new. Also begging us not to document the problems in fear of getting in trouble by "the boss”.
Antonio's response to our request for a one-night refund and proper cleaning was dismissive. After 14 hours of travel, we were forced to leave and the house was not properly prepared until 9 p.m.
The bug infestation persisted no matter how many times we cleaned, we also had no water on in the house to wash or bathe until 10 a.m. the next day and such severe electrical issues that we could not use any of the appliances in the kitchen to prepare food.
Moreover, the infinity pool was in a poor state, lacking sufficient water and with broken tiles. Eventually we were forced to find a new home to stay and had to front the costs in the hopes of a full refund from Vrbo.
I am concerned about how this property was approved on the VRBO platform. We are still waiting for refund and compensation for the inconvenience and additional expenses incurred.
Antonio was completely dishonest, extremely condescending, manipulative, evasive and unwilling to help the situation.Make sure to read all past reviews. You will see these are not new complaints..
Serena R.
Stayed 3 nights in Sep 2024