Hilton La Romana, an All-Inclusive Family Resort

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hilton La Romana, an All-Inclusive Family Resort

2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)
Outdoor wedding area
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
The current price is SAR 1,891
SAR 1,891 total
includes taxes & fees
1 May - 2 May

Room options

Available filters for rooms
Showing 17 of 17 rooms

Enclave Swim-Out Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Enclave Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Enclave Master Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Enclave Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Ocean view
  • 77 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Premium Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

Enclave Partial Ocean View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Enclave Suite Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Enclave Partial Ocean View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Enclave Swim-Out Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

Deluxe Garden View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Premium Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Enclave Garden View - 2 Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

Enclave Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Enclave Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Map
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia, 23000

What's nearby

  • Bayahibe Beach - 4 min walk - 0.3 km
  • Monumento Natural Punta Bayahibe - 6 min drive - 2.3 km
  • Dominicus Beach - 17 min drive - 9.4 km
  • Casa de Campo Marina - 22 min drive - 20.9 km
  • Playa Minitas - 35 min drive - 24.6 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Hilton La Romana, an All-Inclusive Family Resort

Luxury all-inclusive resort near Bayahibe Beach
A free breakfast buffet, 2 swim-up bars, and a beach bar are just a few of the amenities provided at Hilton La Romana, an All-Inclusive Family Resort. This resort is a great place to bask in the sun with a white sand beach, beach cabanas, and beach massages. Treat yourself to a detox wrap, a body treatment, or a body scrub at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include beach yoga, kayaking, and scuba diving. In addition to a poolside bar and a grocery/convenience store, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and cabanas
  • Free self parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station, and babysitting (surcharge)
  • 4 outdoor pickleball courts, a porter/bellhop, and beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All 418 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 55-inch LED TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ausangate - Peruvian
  • Azzuri - Italian
  • Moustache - French
  • Spices Market - Buffet
  • The Grill - Steak

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Conference center (7,975 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Dreams La Romana Luxury
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Dreams Luxury All Inclusive
Dreams Romana Luxury All Inclusive
Dreams Romana Luxury
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort
Hilton Romana All-Inclusive Family
Hotel Hilton La Romana, an All-Inclusive Family Resort
Hilton La Romana an All Inclusive Family Resort
Dreams La Romana Luxury All Inclusive
Hilton Romana Inclusive Family

Frequently asked questions

Does Hilton La Romana, an All-Inclusive Family Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM–7:00 PM.

How much does it cost to stay at Hilton La Romana, an All-Inclusive Family Resort?

As of 3 Rabiʻ II 2025, prices found for a 1-night stay for 2 adults at Hilton La Romana, an All-Inclusive Family Resort on 1 Jumada I 2025 start from $504.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton La Romana, an All-Inclusive Family Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton La Romana, an All-Inclusive Family Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton La Romana, an All-Inclusive Family Resort?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hilton La Romana, an All-Inclusive Family Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hilton La Romana, an All-Inclusive Family Resort?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, surfing/body boarding, and more.

Where is Hilton La Romana, an All-Inclusive Family Resort located?

Nestled on the beach, this San Rafael del Yuma resort is within 3 mi (5 km) of Bayahibe Beach, Monumento Natural Punta Bayahibe, and East National Park. Cueva Padre Nuestro is 3.1 mi (5 km) away.

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Hilton La Romana, an All-Inclusive Family Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1020 reviews
Rating 8 - Good. 245 out of 1020 reviews
Rating 6 - Okay. 79 out of 1020 reviews
Rating 4 - Poor. 38 out of 1020 reviews
Rating 2 - Terrible. 29 out of 1020 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victoriya

Liked: Cleanliness, staff & service, property conditions & facilities
First of all I want to thank all people who work at Hilton La Romana! For the great service and the smiles they sharing with us during the whole time of our staying. Front desk service was always ready to help. We appreciate clean property
Stayed 6 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great. For the most part the staff was very friendly, we will go back.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna Barbara Lynes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.
Stayed 5 nights in Mar 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Attentive staff
Stayed 1 night in Feb 2025

10/10 Excellent

Rosalynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was amazing. Antonio our butler was so much more than we expected. The enclave area was well worth the additional cost. Food was great!!
Stayed 7 nights in Jan 2025

8/10 Good

irfan muradali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, everything was close by and they had a little of everything. Food was decent 4/5. Our only complaint was the spa 2/5.
Stayed 6 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical experience!
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family and friends get away
Excellent hotel, very good infraestructure, the beach is very calm as long as the sea, the waterpark is great for the kids.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, overall 5 Stars..!
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, the best in Punta Cana area. Hotel was amazing, Staff very friendly. I highly recommend this hotel
Stayed 2 nights in Jun 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place especially if going with family .Definitely would come back again
Stayed 4 nights in Jul 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach awesome, people really friendly and helpful, drinks and food all really good
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the all inclusive resort, staff is super friendly and very proactive ro make sure you are well taken carr of 5 Star *****
Stayed 7 nights in Nov 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so sweet and awesome, I will be back. I had an amazing time
Stayed 3 nights in Oct 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice dining options and plenty to do for a family with young children. Everything was super clean and the staff was very kind and helpful. We were happy with most of the food options (would not recommend the rib eye at The Grill, it was thin, dry and hard to eat). We did the Enclave upgrade which I felt was worth it for the addituonal meal options. We used the main pool most of the time though because it was better for our kids who are still young. Also the Enclave rooms are by where they have weddings and events, so Friday, Saturday and Sunday nights were quite loud until about 10pm or so...at least that was our experience so maybe inquire with the property about room location if that would bother you. Overall we really enjoyed our stay. The resort is beautiful and everyone who works there is so friendly and ready to help, they were all great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Gary M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public beach was very loud at times. Some of the restaurant experiences were good. Not great. As far as food quality and service.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 10 nights in Jun 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and amenities are great.
Stayed 2 nights in Jun 2024

10/10 Excellent

DAVID

Great resort
Stayed 5 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and a very professional staff
Stayed 8 nights in Jun 2024

10/10 Excellent

Ludicely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure coming here
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family to have a wonderful time
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and clean. Staff are very nice. But most importantly was the food, it wasn’t salty, it was perfect.
Stayed 3 nights in Aug 2024

4/10 Poor

Roman

Disliked: Cleanliness, amenities, property conditions & facilities
Out of 5 days we were staying at the resort, we had problems on all 5. We encountered a broken AC; water leak (formed a large puddle on a floor and got my stuff wet); on days 3-5 we had ant infestation that began with hundreds of ants crawling around. The staff fumigated the room twice per my request, which reduced the number of ants (although did not eliminate them), but also caused a persistent annoying smell that forced us to stay out of the room as much as we could for 2 days. About half of the high-chairs in the buffet was broken (missing the central strap, so the kid could easily slip out and fall). I was extremely disappointed by the quality of my stay, and the management didn't do much besides "we are sorry you were not satisfied"
Stayed 5 nights in Feb 2025

10/10 Excellent

Hindira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service !!!
Stayed 1 night in Aug 2024