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Caracol Plaza

3.5 star property
Sip on cocktails by the pool or explore nearby Marinero Beach. Enjoy delicious meals and take advantage of helpful staff to make your stay unforgettable.

Choose dates to view prices

Photo gallery for Caracol Plaza

Living area
View from property
Point of interest
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Room service
  • Parking included
The current price is SAR 253
SAR 302 total
includes taxes & fees
6 Mar - 7 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Hair dryer
Private bathroom
Free bottled water
In-room safe
Wardrobe or closet
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Hair dryer
Private bathroom
Free bottled water
In-room safe
Wardrobe or closet
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • Commercial Walkway - 2 min walk
  • Principal Beach - 7 min walk
  • Zicatela Beach - 7 min walk
  • Carrizalillo Beach - 7 min drive
  • Puerto Angelito Beach - 24 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪Bendito's Restauurant y pizzeria italiana - ‬6 min walk
  • ‪Sabores de la Costa - ‬5 min walk
  • ‪Micheladas el Adoquin - ‬6 min walk
  • ‪Restaurante Estrella del Mar - ‬7 min walk

About this property

Caracol Plaza

Hotel near Commercial Walkway
Located close to Principal Beach and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar, and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking
  • Continental breakfast (surcharge), an elevator, and a banquet hall
  • 2 meeting rooms, a front-desk safe, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All 192 rooms feature comforts such as air conditioning, as well as perks like safes and free bottled water.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–noon: MXN 150-250.00 for adults and MXN 150.00-250.00 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Business services

  • Conference center (3767 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • Local maps
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–9 PM.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Caracol Plaza?

Check-out is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway, Principal Beach, and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are also within 1 mi (2 km).

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Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 426 reviews
Rating 8 - Good. 134 out of 426 reviews
Rating 6 - Okay. 85 out of 426 reviews
Rating 4 - Poor. 36 out of 426 reviews
Rating 2 - Terrible. 30 out of 426 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco Jesús Gordo

I love this place
Stayed 2 nights in Jan 2025

2/10 Terrible

Lizeth

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

6/10 Okay

Wenceslao

Disliked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness
This property was in rebulding process
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was perfect
Stayed 1 night in Mar 2024

6/10 Okay

Vernon

Disliked: Staff & service
Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.
Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Simple clean and safe with a view
A nice place well located . It is a mexican hotel so expect some oddities in the way things work but it is a safe clean hotel. Breakfast buffet is lacking but this is Mexico not Canada.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, we were expecting a much nicer room.
Stayed 3 nights in Feb 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities
neeeds more improve at the restaurant more recently menu the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
Stayed 10 nights in May 2024

6/10 Okay

William Edward

Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024

6/10 Okay

Yazmin E

Disliked: Cleanliness, property conditions & facilities
The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.
Stayed 5 nights in Jul 2024

4/10 Poor

Gabriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At the reception they Charged xtra money
Stayed 1 night in Apr 2024

6/10 Okay

SERGIO

Disliked: Cleanliness, staff & service
I stayed 5 days. My experience is: 1. Staff is not friendly enough, seems like if you are asking some favours. 2. They could not give me a pair of card keys, the excuse was "if we duplicate, one of them would be deprogrammed". 3. Room maintenance is not properly done, drainage smelled terrible, and cleaning is quite poor. 4. Breakfast taste is OK, but only one typical dish per day, remaining dishes are scramble eggs with Jam or bacon. Not a buffette as I expected. 5. Tours are not offered, I contacted nerby hotels for some tours, when I wanted to be informed by reception, the asnwer was "take this informative paper and call". 6. Pool is not so hygenical, I saw people eating inside and Walter got pulluted.. And some Kids telling their parents that "They did pee inside". 7. For Lunch and dinner, the restaurant does not have many options for dishes. Better to look for something nearby. Hotel arquitecture is amazing but it is being deteriorated by lack of maintenance.
Stayed 4 nights in Aug 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó la tranquilidad del hotel, las habitaciones y las camas muy cómodas , el personal es amable y las instalaciones muy buenas , solo no me gustó que llevarán acabo las reglas que tienen ya que en la alberca se supone que no deberían de hacer tanto ruido con sus bocinas y estuvieron algunos huéspedes con el volumen fuerte y se supone que no podían y también hay que avisa de que uno debe revisar las cosas como almohadas sábanas y toallas ya que si están manchadas y no te diste cuenta te la cobran y creo que eso se debería de decir al instalarte en el hotel por parte de los que te atienden lo tienen escrito pero no estába a la vista ..
Stayed 2 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé fascinada con los servicios
Stayed 5 nights in Feb 2025

4/10 Poor

VICTOR

Disliked: Staff & service, property conditions & facilities
Expedía no ayudó con un inconveniente, no regresó llamada de apoyo… la administración no tiene la atención requerida con sus clientes “¿en que puedo ayudarlos?” Mucho ruido en la noche, un domingo a las & am haciendo trabajos de albañilería y golpeando pisos…. No recomendable hasta que no corrijan la administración…
Stayed 4 nights in Feb 2025

8/10 Good

Germán

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, incluso la playa estaa 7 mins a pie. Solo la televisión podría mejorar en cuestión de el satélite.
Stayed 1 night in Feb 2025

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Feb 2025