8/10 Good
Rosalio
Traveled with family
18 November 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: The hotel is located within walking distance of the civic/plaza, restaurants, cathedral/churches, & museums.
Dislike: During the booking process, it was never mentioned that there's no curb side parking to check-in and unload your luggage. My wife and I had to leave our rental car momentarily in the middle of the street in order to unload our luggage. The good thing is that they offer free valet parking; however, you need to call the hotel 20-25 min in advance of arriving to alert them so that the valet person can meet you in the street and take your vehicle to an offsite parking area. What I did find out is that parking on the street is very difficult; and that most hotels located in downtown area offer valet parking. Just make sure to contact the hotel directly if you intend to be driving a car. Other than getting into a heated argument with the hotel clerk about doing a better job about explaining the valet parking process, my wife and I enjoyed our stay at the hotel; and the staff was overall friendly. Oh, they need to replace the old mattresses. Definitely, would stay here again I would have given a 4.5 star rating if it wasn't for the argument with the hotel clerk about the valet parking process.
Rosalio
Stayed 7 nights in Nov 2024