4/10 Poor
Lauren D.
5 November 2024
Low water pressure - No running water for 2 days
We visit Puerto Rico a few times a year. This was our experience at Isabel's duplex.
The facts:
Oct. 22 - Very little water pressure upon our arrival
Oct. 24 - Running water turned to drips
-Toilet would not flush
-Toilet tank empty
Oct. 25 - Property manager (Ana) told us to manually fill up toilet tank with water from downstairs kitchen faucet
-Ran up and down stairs multiple times to do this
-Water pressure very low on 1st floor
Oct. 26 early morning - no running water in bathroom
-Requested refund for 2 nights
-Was told to contact Isabel for refund
October 27 night - Isabel apologized, said it's PR's system, offered a compensation
October 26-28 - no running water inside entire condo--No toilet, no bathroom/kitchen sinks, no shower
More facts:
-We used our water bottles for hygiene
-Pillows/sheets smelled/looked dirty upon arrival (probably no water to wash them)
-Asked for refund for 2 nights of no water
-Received $114 total from Isabel (1 night=$190)
-Was told VRBO's policy is 30% a night
-Called VRBO-was told this isn't true/no such thing
-VRBO said owner gives what $ they want to
Told by owner and property manager:
This happens
It's PR's system
Sorry
There's nothing we can do about it
Public infrastructure is not our problem
***We've been to PR many times and this has never happened to us. We were waiting on Isabel to get back to us, and by the time she did, we only had 1 day left that we didn't want to waste on looking for a hotel. Think 2x!
Lauren D.
Stayed 6 nights in Oct 2024