We picked this hotel because it’s a historical building, it was a convent, and it has a great deal of character. Centrally located in Old San Juan, we were able to walk every where around Old San Juan. The staff were friendly (for the most part), especially in the bar/restaurant. We stayed from 12-27/1-2-25. This hotel is advertised as a 4 and a half stars, I would STRONGLY disagree with this rating. We took a trip to Singapore in September 2024, stayed at a 5 stars hotel, and El Convento fails by comparison. From our experience, we would give this hotel no more than 3 and half stars. It is not staffed adequately, therefore rooms are not cleaned properly, the restaurant area is not maintained clean properly, the bathroom shower door came apart when pulling it to close it, the faucet, toilet paper holder, and parts were falling apart . The air conditioning did not work properly, no matter how many times we had someone come and re-set it. One day we woke up to no water at all, and other days the shower never got hotter than lukewarm. Also, because they are short staffed, meals ordered at the restaurant took at least 30 minutes before getting to our table. I could go on but I believe that this is enough to support my rating for right now. My husband did bring our concerns to the manager, and he did make a note of it. We did take photos to support these concerns.