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Hotel Sombra del Agua

3.5 star property
Escape to this serene oasis where you can rejuvenate your senses with relaxing massages and delicious food.

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Photo gallery for Hotel Sombra del Agua

Smart TV
Smart TV
Deluxe Suite, 2 Double Beds | Terrace/patio
Suite, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, towels
Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking included
The current price is SAR 258
SAR 304 total
includes taxes & fees
8 Feb - 9 Feb

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Living area | Smart TV

Family Room

Highlights

Air conditioning
Heating
Smart TV
Sofa bed - single
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Terrace/patio

Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Terrace/patio

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Terrace/patio

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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9.6 out of 10, Exceptional, 267 reviews
The price is SAR 328
SAR 387 total
includes taxes & fees
9 Feb - 10 Feb
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About the neighborhood

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 3 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Santo Domingo Handicraft Market - 8 min walk
  • Ciudad Cuauhtemoc - 14 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolucion - ‬1 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Baruva Food&Drinks - ‬2 min walk
  • ‪Casa de Ahn - ‬1 min walk

About this property

Hotel Sombra del Agua

Hotel located in Zona Centro
At Hotel Sombra del Agua, you can look forward to a garden, a bar, and a conference center. Treat yourself to a Swedish massage at the onsite spa. Free in-room WiFi is available to all guests, along with a hot tub and a restaurant.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and concierge services
  • A porter/bellhop, multilingual staff, and a reception hall
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Free offsite parking within 262 ft

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 200-300 for adults and MXN 120-180 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Spa

  • 2 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • Smart TV

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Sombra del Agua?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Check-out is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this spa hotel is steps from Mesoamerican Museum of Jade, San Cristóbal de las Casas Cathedral, and Museo de San Cristóbal. Church of San Nicolás and Plaza 31 de Marzo are also within 5 minutes.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1000 reviews
Rating 8 - Good. 192 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great restaurant. The staff was very kind. Fernando the bell man went out of his way to help us with our rental car troubles. Thank you!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sal, Commerce

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Absolutely loved this property. In the center of everything. Restaurant is amazing. Needs some keep up but minor things. I would definitely recommend
Stayed 4 nights in Jan 2025

10/10 Excellent

Lenzy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable to city center.
Stayed 1 night in Jan 2025

4/10 Poor

Gregory

Stayed 7 nights in Nov 2024

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located one block from one of the main “andadores” roads of the city and less than two blocks from the main plaza. Everything is close within walking distance. The area is very safe. The hotel has a lot of history and is unique. It’s architecture is very beautiful. The only thing we didn't like is that it is not quiet, one of the two nights we stayed, the other guests were very noisy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sylvia

Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walkable from this hotel. So many dining options. The property was clean, spacious, and super cute. The restaurant was really good too! The staff was very nice!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ludmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. I booked the best room which is an addition to the (100 years or so) old hotel and has a huge terrace with a view of the mountains, sunset and a church, sunny all day. I am sure the smaller rooms are also wonderful (and very affordable) but I have not seen them. There is a tropical garden in the middle, very beautiful.
Stayed 1 night in Dec 2024

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice hotel in a great town
Stayed 1 night in Dec 2024

10/10 Excellent

judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, staff muy amable. Lupita en restaurante, servicio 5 estrellas?
Stayed 5 nights in Dec 2024

10/10 Excellent

cassie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was super helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ismar

Stayed 5 nights in Oct 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Irvin

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent and great value
Stayed 5 nights in Oct 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, many options for dining, and night life
Stayed 2 nights in Oct 2024

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great few step from the corredor areas tourist locations. Coffee shop next door and a restaurant in the hotel the prices are high but I went to restaurant called “El Sazon Que me toquen” delicious and convenient. The lobby is really beautiful, the room ok basic it needs remodel, a lot noise because the traffic is right in front of the hotel. My only complaint is the noise and the pillows. Made of cheap cotton and high. Other than that for the price and location is not bad. One of the best hotels that I was is “Bo Hotel” check it out. Not much to do in Chiapas I would go back.
Stayed 3 nights in Oct 2024

8/10 Good

Robert, Xalapa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located in the heart of San Cristóbal. The staff were friendly and the place was spotless with great food. The evening street noise was a bit excessive in my first room but I was allowed to move to an interior room that was much better. There was also a problem with the internet that was not resolved during my stay of 6 days.
Stayed 6 nights in Oct 2024

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is sweet with a real touch of authenticity. "The dinner was Amazing!" It was a true experience of "fine cuisine" and the service was great, thanks to Andrea.
Stayed 1 night in Oct 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.
Stayed 4 nights in Jun 2024

10/10 Excellent

Helga, The Woodlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be nice to have coffee tea in the brewer in the room and enjoy it in the Terrace
Stayed 2 nights in Aug 2024

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff was very friendly and helpful. The facility had a great restaurant and bar. The hotel was very pretty and safe. Located walking distance from everything. I would definitely recommend!
Stayed 7 nights in Aug 2024

10/10 Excellent

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of San Cristobal, great design and adaptation to a colonial building, walking distance to the city center.
Stayed 2 nights in Aug 2024