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Hotel Hacienda Don Juan

3.5 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk and a coffee shop

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hacienda Don Juan

Property grounds
Interior
Lobby
Courtyard
Individually decorated, iron/ironing board, free wired internet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Room service
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
The price is SAR 160
SAR 188 total
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Individually decorated, iron/ironing board, free wired internet

Standard Double Room, 2 Double Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

Standard Quadruple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed and 3 Large Twin Beds

Economy Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Standard Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Family Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 7
  • 2 Double Beds and 1 Twin Bed

Standard Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired internet

Standard Room, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Basic Studio Suite, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired internet

Room Standard

  • Sleeps 3
  • 1 Queen Bed(s)

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired internet

Double Room Standard

  • Sleeps 6
  • 2 Full Bed(s)

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SAR 122 total
includes taxes & fees
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About the neighborhood

Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290

What's nearby

  • Ciudad Cuauhtemoc - 3 min drive
  • Santo Domingo Handicraft Market - 3 min drive
  • Plaza 31 de Marzo - 4 min drive
  • San Cristóbal de las Casas Cathedral - 4 min drive
  • Foro Cultural Kinoki - 5 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive

Restaurants

  • ‪La Cabaña de Don Juan Bosco - ‬12 min walk
  • ‪Don Rafita "Tacos y Gorditas - ‬16 min walk
  • ‪Quesadillas Tio Chano - ‬7 min walk
  • ‪Carnitas y Barbacoa Jaimito - ‬15 min walk
  • ‪Empanaditas de Doña Lupita - ‬3 min walk

About this property

Hotel Hacienda Don Juan

Property highlights
You can look forward to a coffee shop/cafe, a garden, and dry cleaning/laundry services at Hotel Hacienda Don Juan . The on-site international cuisine restaurant, Los Alamos, offers breakfast, dinner, and light fare. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and meeting rooms
  • A porter/bellhop, luggage storage, and concierge services
Room features
All guestrooms are individually decorated, and have amenities such as free internet.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 120 for adults and MXN 120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 for adults and MXN 120 for children
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Is Hotel Hacienda Don Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Don Juan ?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Don Juan ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Hacienda Don Juan ?

Check-out is at noon.

Where is Hotel Hacienda Don Juan located?

Situated in San Cristóbal de las Casas, this hotel is within 2 mi (3 km) of Moxviquil, Santo Domingo Handicraft Market, and Arches of Carmen. Ciudad Cuauhtemoc and Church of San Nicolás are also within 3 mi (5 km).

Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 411 reviews" "
Rating 8 - Good. 125 out of 411 reviews" "
Rating 6 - Okay. 35 out of 411 reviews" "
Rating 4 - Poor. 18 out of 411 reviews" "
Rating 2 - Terrible. 7 out of 411 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Goktug

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

nelsy

Traveled with family
Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024

10/10 Excellent

karen

Traveled with family
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

10/10 Excellent

antonia

Traveled with group
Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

4/10 Poor

Carmen Canales Y Marielena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect amount of rustic Mexican charm
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

gustavo

Hotel colonial , cálido y confortable
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Stayed 1 night in Oct 2023

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

4/10 Poor

Lorena

Stayed 4 nights in Aug 2023

10/10 Excellent

Erika, Arlington Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Excellent

William Isaac Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Nereo went above and beyond to provide superior service
Stayed 2 nights in Mar 2020