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Casa de los Arcangeles

3.5 star property
Colonial San Cristóbal de las Casas hotel in Zona Centro with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa de los Arcangeles

Premium bedding, down comforters, memory foam beds
Reception
View from room
Interior
Breakfast served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Similar properties

Front of property

Hotel Casa de Familia de San Cristobal

Parking included
Free WiFi
Restaurant
Breakfast available
9.6 out of 10, Exceptional, (183)
The price is SAR 239
SAR 282 total
includes taxes & fees
23 Dec - 24 Dec
Hotel Casa de Familia de San Cristobal

About the neighborhood

Map
C. Cuauhtemoc No.4 Centro Historico, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Plaza 31 de Marzo - 2 min walk
  • San Cristóbal de las Casas Cathedral - 3 min walk
  • Santo Domingo Handicraft Market - 4 min walk
  • Mesoamerican Museum of Jade - 4 min walk
  • Ex-Convent of Santo Domingo - 8 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Sensaciones de Chiapas - ‬2 min walk
  • ‪El Caldero - ‬1 min walk
  • ‪Jack - ‬1 min walk
  • ‪Las Pichanchas - ‬1 min walk

About this property

Casa de los Arcangeles

Hotel located in Zona Centro
You can look forward to a terrace, a full-service spa, and a sauna at Casa de los Arcangeles. Treat yourself to spa services, such as aromatherapy, a massage, or Ayurvedic treatments. The on-site restaurant, San Gabriel, serves breakfast. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), a TV in the lobby, and a porter/bellhop
  • A 24-hour front desk, tour/ticket assistance, and concierge services
  • Smoke-free premises, coffee/tea in the lobby, and wedding services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding, as well as amenities like free WiFi.
Other amenities include:
  • Memory foam beds and down comforters
  • Designer toiletries, showers, and hair dryers
  • Private yards, blenders, and cookware/dishes/utensils

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • San Gabriel

Things to do

  • Full-service spa
  • Sauna

Family friendly

  • Separate living room

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Massages
  • Spa open daily

Accessibility

  • This property does not have elevators

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Down comforter
  • Heating
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Blender
  • Cookware/dishes/utensils

Outdoor space

  • Yard

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: MXN 907

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from November 10 2024 to November 9 2026 (dates subject to change).
The property is closed between April 1 and April 16.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Late check-out fee: MXN 907

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Boutique Casa de los Arcangeles
Boutique los Arcangeles
Hotel Boutique Casa de los Arcangeles
Hotel Boutique los Arcangeles
Hotel Boutique Casa los Arcangeles San Cristobal de las Casas
Hotel Boutique Casa los Arcangeles
Boutique Casa los Arcangeles San Cristobal de las Casas
Boutique Casa los Arcangeles
Casa de los Arcangeles Hotel
Hotel Boutique Casa de los Arcangeles
Casa de los Arcangeles San Cristóbal de las Casas
Casa de los Arcangeles Hotel San Cristóbal de las Casas

Frequently asked questions

Is Casa de los Arcangeles pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa de los Arcangeles?

This property doesn't offer parking.

What time is check-in at Casa de los Arcangeles?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Casa de los Arcangeles?

Check-out is at noon. Late check-out is available for MXN 907.

Does Casa de los Arcangeles provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa de los Arcangeles located?

Located in Zona Centro, this spa hotel is steps from Museo de San Cristóbal, Plaza 31 de Marzo, and Church of San Nicolás. San Cristóbal de las Casas Cathedral and Arches of Carmen are also within 5 minutes.

Casa de los Arcangeles Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 54 reviews" "
Rating 8 - Good. 19 out of 54 reviews" "
Rating 6 - Okay. 8 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

5.0/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in San Cristóbal
I have no complaints about this hotel. It was really great and ended up looking better in person than in the pictures. Very nicely decorated and a friendly staff is always a plus!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique gem in San Cristobal!
We spent four wonderful nights in this quiet yet convenient location. The staff were delightful and always willing to help. The room was beautiful and spotlessly clean.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here!
Great 2-night stay, and perfect for relaxation. Lovely buffet breakfast served in the central area right outside our hotel room. This hotel is situated within a block walking distance to the plaza and other amazing walking streets. The hotel is beautifully furnished in the older colonial style with beautiful wooden doors and amazing architecture. Very quiet (only 8-9 rooms) and conducive to sound sleep even though it's in the heart of the city. We thoroughly enjoyed our time there.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel with good breakfastd/wi
Nice place, centrally located in the most hip area of the city. Walking distance to nearly everything. Well managed hotel and very friendly/accommodating staff

8/10 Good

meh, k

Liked: Cleanliness, staff & service, property conditions & facilities
E excellent location
Walking distance from everything and everywhere.delicious breakfast and friendly staff.mattress hard as a rock and the toiletries very cheap quality.

10/10 Excellent

Linda, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in center of city
Excellent front desk help. Always friendly.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Lovely Hotel with Booking Problems Unsettled
This is a lovely older hotel ideally located in San Cristobal. However, we had problems with our check-in. We did not get the room that we booked: king bed, private terrace and a fireplace. We even showed them the pictures that the hotel had posted online and they claimed that they were not told that we wanted that room all the while that was the only room shown. So be sure to follow up with the hotel directly - they told us that the room we booked cost more and was also not available. They would not even give us a complimentary breakfast for our trouble. The woman who works at the front desk in the mornings was very apologetic, but the evening clerk was rude. We did not even get our complimentary welcome cocktail. The other staff were very kind and pleasant. Hotels.com was very accommodating and made it up to us!

4/10 Poor

Connie, Olympia, WA

Disliked: Staff & service, property conditions & facilities, room comfort
Not as expected
Completely empty. Staff not helpful. Required a 1000 pesos deposit for "incidentals" but the clerk didn't know how to refund it. Definitely do not recommend.

10/10 Excellent

Ryan, Chiapas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My wife and I were very pleased with the hotel. It was very clean, and in a convenient location. The staff were very helpful. The hotel was very quiet, especially after the restaurant closed down. The restaurant served very good food and excellent coffee. We have been to San Cristobal several times, and we plan to stay at this hotel in the future.

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, no airport shuttle
Gorgeous hotel, GREAT location, excellent service with one important exception: advertised airport shuttle doesn’t exist. One of the oldest colonial buildings in SC, it is in the historic district, walking distance to everything. Nicely appointed room and bathroom (#2 described well by another reviewer). Plenty of hot water, great shower head, very comfortable bed. So grateful for the electric room heater! About four of seven rooms are arranged colonial-style around the dining area set in an inside courtyard, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back garden patio. Limited but delicious breakfast included in our discounted price (50% off) for Feb 27-28. Great staff! Very helpful, friendly. Noise from nightlife and dining area never woke us but ear plugs are advisable. The shuttle was one reason I chose this hotel. I confirmed it by phone with hotels.com. Airport taxi charged a premium (700 pesos) because it was midnight. I showed the manager a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference (200 pesos) between what I paid and what was promised. Instead, we were offered a taxi to the airport for the advertised price but that, too, fell through. I told the staff and am still waiting to hear from the manager. I recommended the management address this but I still see it on hotels.com as of 3/11/14. Also, no slippers or bathrobe are provided as promised.

10/10 Excellent

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend tho shuttle falsely advertised
Beautiful hotel, GREAT location, excellent service except advertised shuttle from Tuxtla Gutierrez airport doesn’t exist. In historic district, close to everything, in the heart of the action. Presumably one of the oldest colonial buildings in the city. Nicely decorated room and bathroom, plenty of hot water, great shower head. Very comfortable bed. So grateful for the electric room heater! Of some seven rooms total, about four on first floor arranged (colonial-style) around a beautiful, inside courtyard which is the dining area, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back patio with potted plants. Limited but delicious breakfast included. Great staff! All very helpful, friendly. Noise from nightlife and dining area never woke us. If you’re a light sleeper, take ear plugs. The shuttle was a main reason I chose this hotel. I confirmed it by phone with hotels.com. Taxi charged a premium because it was midnight. I told the manager, showing a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference of what I paid the taxi and what was promised. Instead, I was offered a taxi to the airport at the advertised price when I left. The hotel management and/or hotels.com need to address this and other minor discrepancies in what is promised on the website such as slippers and a bathrobe provided in the room. Makes me hesitant to use hotels.com, again.

10/10 Excellent

Mary Horton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bart, Mexico City

Disliked: Property conditions & facilities, room comfort
Small city hotel close to the central square
well located basic hotel that's on for a short stay. Rooms are sober with a noisy minibar. The bathroom is small and no bathtub. Breakfast wasn't great and the published price for breakfast wasn't respected. Overall the hotel is "ok".

2/10 Terrible

Lawrence, Atlanta, GA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff attempted to Blackmail me.
Checked in and it was a clean room. I am not fluent in Spanish, but was waiting on a friend who was, and while waiting the front desk person was trying to tell me something I couldnt comprehend. When my friend came and translated, the employee was trying to tell me I had to pay a 5000 peso deposit cash that I would recieve back when I left? When asked why his response was "politics". I said no and spent the remainder of my trip paranoid of repercussions of not playing ball. I checked out a day early.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice decor, lack tour information
We stayed for a couple of nights and had a very comfortable and aesthetic experience. The room was comfortable, the staff was willing to do anything or get anything the hotel did not have to offer itself. Decor is great. took lots of pictures. Location is perfect for anything in san cristobal. The only critique is that they neither had local maps to help newcomers find their way around nor were very savvy in helping their clients findf excursions or tailored activities. Instead we depended on a local taxi driver who offered to take us to wonderful places and see things that local people know about. Hotel reception staff could improve in this aspect. The restaurant staff need no improvements. they were all about service and giving a great experience.

2/10 Terrible

hector manuel puga

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo lugar lo deberían de cerrar No tienen gente ,no había agua caliente ,no ponen aguas ni toallas suficientes ,sin teléfono demasiado ruidoso se oye todo de la calle Sin estacionamiento y carísimo el cuarto que me dieron UN ASCO DE LUGAR
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es buena y las instalaciones están bonitas, pero el agua caliente nunca salió, el estacionamiento está un poco lejos, las almohadas son muy duras y el servicio de buffet no estaba funcionando aunque pues si estás en san Cristobal hay muy buenos lugares para comer 😁
Stayed 1 night in Jul 2019

6/10 Okay

julio cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lo bueno y lo malo
Lo malo: las almohadas muy poco cómodas, los productos de limpieza como jabón y shampoo de muy mala calidad. Lo bueno: excelente ubicación, su personal no puede ser mejor. El ambiente agradable.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Muy bien localizado
No tiene Restaurante adecuado a las necesidades. Son solo desayunos y no te "invita" a desayunar ahí, muy solo y desalmado
Stayed 4 nights in Mar 2018

8/10 Good

pam, ciudad de mexico

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel con excelente ubicación
El personal es excelente muy amables todos y dispuestos a ayudar. El restaurante tiene buena comida pero solo tienen servicio de desayuno. Las habitaciones son grandes y limpias, lo malo es que son muy frias y el colchón es algo duro, hace falta mejores cobijas y almohadas para que la estancia sea excelente. La ubicacion es perfecta muy centrica. Es un hotel muy bonito
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable y romántico
Todo excelente, la atención es muy buena las camas cómodas y limpias
Stayed 2 nights in Nov 2017

8/10 Good

DARLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUEN HOTEL, BIEN UBICADO, COMODO, EL DESAYUNO RICO EN EL HOTEL.
Stayed 3 nights in Nov 2017