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"Staff at the cafeteria were unprofessional, I called the waiter to point out that the water has a small floating dead bug and I asked him to replace it. I waited nearly 30 minutes until he started bussing our table and then looked at me very sharply without saying a word. I think he needs some kind of training, respect the customer, do not secure the plate when customer are still on their table, ask politely. We were just there for an hour including the extra 30 minutes waiting for water that never arrive. The pool was secured for maintenance when we are getting ready to enjoy the water. Other than, hotel is great."

"It was good but on a very busy street."

"For the price, staff, and location...would go back there"

"The staff was amazing!!! Hotel was very clean!!"

"Great front desk and door service. "

"Moon bay is absolute place to stay at SBMA! The upkeep of the rooms and the pool which is super clean and fabulous. The restaurant staff and housekeeping and front desk really take care of you and make you feel relaxed like your at home. Great place and I highly recommend Moon Bay to everyone!!"

"We were completely impressed with the staff,. They were so friendly and helpful. They made our stay very enjoyable. The restraints were impressive. Great food and service. We will be coming back, we love this hotel."

"Room is not clean and cockroach infestation. My child is terrified with cockroach running around across the room. Washroom is not the best. Overall the resort is not maintained and room needs some upgrade."

"We had a great time as the product and service standard were excellent. The staff was very helpful, kind and professional. Our room was fantastic and the buffet breakfast was delicious. Dinner was average. Great job and thanks!"