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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
Family-friendly hotel with 5 restaurants and bars

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Photo gallery for PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Exterior
View from property
Minibar, in-room safe, desk, free cribs/infant beds
Minibar, in-room safe, desk, free cribs/infant beds
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Gym
  • Pool
  • Laundry
The current price is SAR 476
SAR 535 total
includes taxes & fees
11 Apr - 12 Apr

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Minibar
Cable/satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Map
Rambla del Parc, s/n, Salou, 43840

What's nearby

  • Ferrari Land - 11 min walk - 1.0 km
  • PortAventura World - 12 min walk - 1.0 km
  • Illuminated Fountain - 17 min walk - 1.5 km
  • Lumine Mediterránea Beach Club & Golf Community - 8 min drive - 5.2 km
  • Cala Font Beach - 9 min drive - 6.1 km

Getting around

  • Salou Port Aventura Station - 11 min walk
  • Barcelona El Prat Airport (BCN) - 70 min drive

Restaurants

  • ‪Racó de Mar - ‬14 min walk
  • ‪Cervecería de l'Estació - ‬16 min walk
  • ‪Black Bull - ‬12 min walk
  • ‪Broodje Van Kootje - ‬15 min walk
  • ‪Lazy Wave - ‬12 min walk

About this property

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Upscale family-friendly hotel near PortAventura World
Located close to Ferrari Land, PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the hot tub. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like beach volleyball. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and smoke-free premises
  • An elevator, concierge services, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 497 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, LED light bulbs, and daily housekeeping

Languages

Catalan, English, French, Russian, Spanish

Similar properties

Exterior

Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 536 reviews
The price is SAR 480
SAR 539 total
includes taxes & fees
30 Apr - 1 May
Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Bohio
  • La Bodeguita del Medio
  • Puerto Viejo
  • Restaurante La Piazza
  • Salsa Cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Highchair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 15 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property is closed between November 12 and March 30.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults, and EUR 6 to 15 for children
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000772

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from April to October
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

Does PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

How much does it cost to stay at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

As of 30 Rabiʻ I 2025, prices found for a 1-night stay for 2 adults at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land on 11 Rabiʻ II 2025 start from $139.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land pet-friendly?

No, pets are not allowed at this property.

How much is parking at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Self parking is free at this property.

What time is check-in at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Check-out is at 11 AM.

Where is PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land located?

This family-friendly Salou hotel is located near the beach, within a 15-minute walk of Tourist Office of Salou, PortAventura World, and Ferrari Land. PortAventura Caribe Aquatic Park and Bosc Aventura Salou are also within 1 mi (2 km). Salou Port Aventura Station is 11 minutes by foot.

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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 180 out of 517 reviews
Rating 8 - Good. 212 out of 517 reviews
Rating 6 - Okay. 82 out of 517 reviews
Rating 4 - Poor. 29 out of 517 reviews
Rating 2 - Terrible. 14 out of 517 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to visit hence why this is our 3rd time here.
Stayed 5 nights in Jul 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again
Stayed 7 nights in Jul 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024

8/10 Good

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
Stayed 1 night in Sep 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience
Stayed 1 night in Jun 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wing Fai Teresa

Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, nice welcome
Stayed 1 night in Aug 2022

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme Park fun
Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
High quality theme park hotel Attention to detail is great Water features, nice pools Good restaurants, superbly designed bar 10 minute walk from the parks Negatives: poor shower is all i can note
Stayed 1 night in May 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caribe Hotel - Great Stay
Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Stayed 3 nights in Aug 2023

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideally located for the attractions next door however there was a big price to pay for this. Our first night there was excessively loud music until past 1130pm and the 2nd night our sleep was repeatedly disturbed by rowdy Spanish guests, particularly school groups, who were either arriving late or returning from an evening out. Suffice to say, we won’t be returning.
Stayed 2 nights in May 2024

2/10 Terrible

michline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Everything you have to wait. Lunch is bad because you have ro enrer the park and walk for 1 hour an wait for half an hour to get our turn . The food is the same in breakfast and dinner. The waiting in the park in terrible we cant play with the game sbeacuse of the waiting time (hours) . No animation time .
Stayed 4 nights in Jul 2024

6/10 Okay

Nicola

Disliked: Staff & service
No towels in room at all, no one would bring me any……asked ME, to walk to reception to get them Couldn’t check in until after 5pm!!!!!
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in took forever as reception constantly understaffed. Room keys didn’t work for lots of people which caused confusion and further delays. Rooms outdated and need a refurb, long walking distance to rooms and rooms are noisy. I do not recommend
Stayed 1 night in Jun 2024

6/10 Okay

Janet

Liked: Cleanliness, staff & service
The set up was brilliant.
Stayed 3 nights in Jul 2022

6/10 Okay

Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
Stayed 5 nights in Aug 2023

6/10 Okay

robert

Good but be aware…..
Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
The holiday was great, It would have been nice to know in advance that the hotel was changed. It was a bit frustrating on the first day the hotel not having any recollection of the booking.
Stayed 4 nights in Apr 2023

6/10 Okay

Jinesh

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Decent hotel. Meals a bit of a nightmare as you have to pre book for the entire stay and no availability. Taps were hanging out the wall in the room and aircon didn’t work. Check in is long winded. Apart from that nice place and ideal for the parks
Stayed 4 nights in Aug 2022

6/10 Okay

Natalia

Disliked: Property conditions & facilities
The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Stayed 7 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Stayed 5 nights in Jul 2023

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All thanks to Monica (a chef at pancake station)
The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Stayed 4 nights in Jul 2023

6/10 Okay

Sue

Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024