2/10 Terrible
Jason
Traveled with family
10 December 2024
My son & I were due to stay overnight for us to attend a concert at the AO arena on December 4th.
On December 2nd, approximately 10:00am,
I received, first an email, then a text, then finally a phone call, all witin a couple of minutes of each correspondence.
In regards to the phone call, I couldn't understand the gentleman, who didnt appear to be the owner, he stated no payment could be taken over the phone.
The payment had to be paid via paypal, online, by my partner at approximately 2:30pm.
At approximately 3:30 pm, we were informed our scheduled concert had been postponed!
Nobody's fault, granted, but I tried to cancel immediately with absolutely no success!
So £52 was paid for not using these facilities.
For the owner not to show any consideration in this matter was extremely disappointing.
Absolutely No recommendation from a very unhappy father & son.
Jason
Stayed 1 night in Dec 2024