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"Excellent staff with great kindness from beginning to the end ! At reception Rajni was so professional and helped us plan our days and guided us through out. We could not see a single mood swings ! Wow 👌 Chef “Santos” prepared our dinner with excellent taste! He was very particular to ask if we wanted something else or we would like to have our half board differently prepared. He was genuinely open minded to satisfy us ! Sushma from Darjeeling working as waitress was just a wow ! She was sooo professional and at the same time very private with without crossing her profession! This girl will go very far in her career! The waiter (do not remember his name unfortunately but he was from Varanasi was sooo helpful and nice to us. His boy like cuteness made us fall for this guy. He totally went out of his way to help us out ! The only thing we were disappointed with was the water system was very poor and needs huge maintenance. We complained every day and they fixed it temporary but after a couple of hours same problems. Another we were not satisfied with is the poor WiFi why I couldn’t work as planned. Even the staff had issues with poor WiFi that much so they hardly were able to charge our credit cards without trying over and over again. "

"Very nice indeed - had a great time , enjoyed the nightly traditional dancing and singing performance. There were a couple of minor things needed sorting in the rooms but these were dealt with swiftly , thank you! "

"Prateek Shukla, Ratnesh ,jitendera and Rajshree made our stay Wonderful. housekeeping, laundry and dining staff were also attention and polite.The service was personable and it felt like you were visiting family. I would definitely stay at this property again and recommend to my friends and family "

"Amazing experience. The staff was very cooperative and polite specially Ms. Ashi Mathur. They were always available to take care of all our needs end-to-end. The amenities like wifi, breakfast, pool, everything was just perfect. Beautiful hotel and the stay was made extra comfortable by the hospitality of the staff. They went out of their way at times and that really touched us. Highly recommended."

"Literally the most incredible hotel I have ever stayed at in my life. We stayed in the heritage suite and it was amazing. I wish we could have stayed longer. "

"Great place to stay. ☺️"

"Wonderful palace to stay. Balram Yadav made sure all the room arrangements were made."

"Excellent property "

"Komal was great. Others need training. "