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Melia Dunas Beach Resort & Spa - All Inclusive

5.0 star property
Soak up ocean vibes with an endless array of activities. Dive into adventure by day and unwind under starry skies.

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Photo gallery for Melia Dunas Beach Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Reception
7 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property - evening/night
Theater show

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • All inclusive
  • Parking included
  • Gym
The current price is SAR 803
SAR 943 total
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Family Suite, 3 Bedrooms

32-inch flat-screen TV with satellite channels, TV, table tennis

Family Suite, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
3 bedrooms
Blackout drapes/curtains
Hair dryer
  • 90 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Premium Room

Premium Room | In-room safe, desk, blackout drapes, iron/ironing board

Premium Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Rainfall showerhead
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Rainfall showerhead
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Level, Villa, 3 Bedrooms

32-inch flat-screen TV with satellite channels, TV, table tennis

The Level, Villa, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Club Lounge
Refrigerator
Flat-screen TV
3 bedrooms
  • 110 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Villa, 3 Bedrooms (4+2)

In-room safe, desk, blackout drapes, iron/ironing board

Villa, 3 Bedrooms (4+2)

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Refrigerator
Flat-screen TV
3 bedrooms
Blackout drapes/curtains
  • 110 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Villa, 3 Bedrooms

In-room safe, desk, blackout drapes, iron/ironing board

Villa, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Refrigerator
Flat-screen TV
3 bedrooms
Blackout drapes/curtains
  • 110 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for The Level, Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

The Level, Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms (3+1)

32-inch flat-screen TV with satellite channels, TV, table tennis

Family Suite, 2 Bedrooms (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Hair dryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room (2+1)

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, 3 Bedrooms (3+1)

32-inch flat-screen TV with satellite channels, TV, table tennis

Family Suite, 3 Bedrooms (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
3 bedrooms
Blackout drapes/curtains
Hair dryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 4 Twin Beds

View all photos for Family Suite, 2 Bedrooms

32-inch flat-screen TV with satellite channels, TV, table tennis

Family Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Hair dryer
  • 75 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for The Level, Junior Suite, Sea View

The Level, Junior Suite, Sea View | In-room safe, desk, blackout drapes, iron/ironing board

The Level, Junior Suite, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 86 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Presidential Suite

The Level, Presidential Suite | Living room | 32-inch flat-screen TV with satellite channels, TV, table tennis

The Level, Presidential Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Flat-screen TV
Separate bedroom
  • 115 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 3 Bedrooms (4+2)

32-inch flat-screen TV with satellite channels, TV, table tennis

Family Suite, 3 Bedrooms (4+2)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Refrigerator
Flat-screen TV
3 bedrooms
Blackout drapes/curtains
Hair dryer
  • 100 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

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About the neighborhood

Map
Rua Andrade Corvo, Santa Maria, Sal, 4111

What's nearby

  • Viveiro Botanical Garden & Zoo - 15 min walk
  • Ponta Preta - 17 min walk
  • Santa Maria Town Square - 6 min drive
  • Santa Maria Beach - 6 min drive
  • Santa Maria Pier - 6 min drive

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 15 min drive

Restaurants

  • ‪Restaurant Cabo Verde Riu Funana - ‬4 min drive
  • ‪Restaurante Espargos - ‬4 min drive
  • ‪Melia Dunas Spices Restaurant - ‬6 min walk
  • ‪The Dubliners - ‬4 min drive
  • ‪Bikini Beach Bar - ‬9 min walk

About this property

Melia Dunas Beach Resort & Spa - All Inclusive

Luxury all-inclusive property near Santa Maria Beach
You can look forward to free water park access, a nightclub, and a swim-up bar at Melia Dunas Beach Resort & Spa - All Inclusive. This property is a great place to bask in the sun with a beachfront location, a beach bar, and sun loungers. Indulge in a body scrub, a massage, and a body treatment at Yhi Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Fitness classes are offered at the gym; other things to do include beach volleyball. Guests can also expect to find a poolside bar, concerts and live shows and a terrace.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • A free area shuttle, 2 outdoor tennis courts, and concierge services
  • A 24-hour front desk, a front-desk safe, and table tennis
Room features
All 732 rooms offer comforts such as air conditioning, in addition to perks like safes and internet access.
Extra conveniences in all rooms include:
  • Rainfall showers, deep soaking tubs, and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Furnished balconies or patios, refrigerators, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Dining and beverage availability limited at one or more venues

Land activities

Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: internet access
  • Available in some public areas: internet access

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle up to 5.00 km

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • Atlantis
  • Rancho
  • Aqua
  • Sahel
  • Mosaico

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Free water park access
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free water park access
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.49 per person, per night. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Melia Dunas Beach Resort SANTA MARIA
Melia Dunas Beach Resort
Melia Dunas Beach SANTA MARIA
Melia Dunas Beach
Meliá Dunas Beach Resort All Inclusive Sal
Meliá Dunas Beach Resort All Inclusive
Meliá Dunas Beach All Inclusive Sal
Meliá Dunas Beach All Inclusive
Melia Dunas Beach Resort Spa
Meliá Dunas Beach Resort Spa All Inclusive
Meliá Dunas All Inclusive
Meliá Dunas Beach All Inclusive
Meliá Dunas Beach Resort Spa All Inclusive
Meliá Dunas Beach Resort All Inclusive Sal
Meliá Dunas Beach Resort All Inclusive
Meliá Dunas Beach All Inclusive Sal
Melia Dunas & Inclusive Sal
Meliá Dunas Beach Resort & Spa - All Inclusive Sal
Meliá Dunas Beach Resort Spa
Melia Dunas Beach Resort Spa
Melia Dunas All Inclusive
Meliá Dunas Beach Resort Spa All Inclusive
Melia Dunas Beach Resort & Spa - All Inclusive Sal

Frequently asked questions

Does Melia Dunas Beach Resort & Spa - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Melia Dunas Beach Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Dunas Beach Resort & Spa - All Inclusive?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Melia Dunas Beach Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Melia Dunas Beach Resort & Spa - All Inclusive?

Check-out is at noon.

Does Melia Dunas Beach Resort & Spa - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Are there all-inclusive benefits at Melia Dunas Beach Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include tennis, volleyball, water fitness classes, and more.

Where is Melia Dunas Beach Resort & Spa - All Inclusive located?

Located in Sal, this beachfront property is on the boardwalk/promenade and within 1 mi (2 km) of Viveiro Botanical Garden & Zoo and Ponta Preta. Santa Maria Beach and Shark Bay Beach are also within 3 mi (5 km).

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Melia Dunas Beach Resort & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 118 reviews
Rating 8 - Good. 38 out of 118 reviews
Rating 6 - Okay. 12 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 16 out of 118 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Osvaldina

Liked: Amenities
We loved everything can’t wait to come back
Stayed 2 nights in Jan 2025

10/10 Excellent

Frederic-Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a great resort with great facilities, thoughtful and responsive staff, on a fantastic island with loads to do.
Stayed 5 nights in Dec 2024

10/10 Excellent

Akida

Liked: Cleanliness, staff & service, property conditions & facilities
Impressed with the level of service. Avid traveler and this Resort exceeded my expectations. Please consider VIP upgrades to have the opportunity to visit other affiliate resorts for dinning.
Stayed 7 nights in Nov 2024

10/10 Excellent

Janito

Liked: Staff & service, property conditions & facilities
The best I love two day bust really good thank you very much
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good but if you want to try other restaurants on site you have to book them from day one ( mistake we've made).
Stayed 5 nights in Oct 2024

2/10 Terrible

Sven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even 2 Stars. Really crapy.never again
Stayed 1 night in Jan 2025

8/10 Good

Claudia

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. Very big property. Beautiful beach scenery. I wish there were more snack/food areas if you missed buffet time slots.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elisee solange

Liked: Staff & service, amenities, property conditions & facilities
We really liked everything the dood was good, the workers are Nice Lots of Pools. We are coming back next year
Stayed 5 nights in Oct 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness
Bert good
Stayed 2 nights in Oct 2024

2/10 Terrible

Martin

Theres was no stay, Thea did not have a Rom for us and we have for it.
Stayed 1 night in Nov 2024

6/10 Okay

Manja

The service was a bit disappointing. The checkin was horrible, it took very long and I did not really get a lot of information along with the hotel documents. So I found out most of the stuff the next days. The reception always had long queues and you waited a long time to get a question answered. Also it seemed that staff at the reception always had to call someone to get info or an approval. The hotel definitely looks like it needs some maintenance. For this price, I was disappointed.
Stayed 5 nights in Dec 2024

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great and professional. The food and the drinks could be a little better.
Stayed 7 nights in Jul 2024

2/10 Terrible

Helle Løkke

Disliked: Staff & service
Do never book this hotel, you may not have a room
We booked and paid a hotel room for 3 persons from 24-25/11 through hotels.com and even though we had a booking confirmation, the receptionist told us that there were no rooms available. So we were standing late night without a place to sleep!. Unacceptable breach of trust and they failed to take just the slightest responsibility for their errors. Stay away! Do not put any trust in these people.
Stayed 1 night in Nov 2024

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Staff was amazing.
Stayed 6 nights in Jul 2023

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
In general was a really good experience, our room was nearby the pool ans the restaurant. We couldn't enjoy the A la Carte restaurants for dinner as they were fully booked, we were hiven the lunch option but we didn't take it. The food in the buffet we really good and the variety from lical food to international cuisine. Only issue was the towels in the room, the moment they take it to replace you suffer to get new ones has they only bring it by dinner time, and if you were lucky to get one. I had to call housekeeping 3 times on the same night to get one.
Stayed 6 nights in Aug 2024

4/10 Poor

rolf

Liked: Staff & service
Disliked: Property conditions & facilities
Staff at atlantis : maria leonardo elton artur jose and many more - the real capital of this socalled 5 star resort all in = boom boom till am ev no eletricity and no internet to watch even carbo verde on very very poor tv
Stayed 14 nights in Jan 2024

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
Lots of positives. The hotel was spotlessly clean. Our bedroom recieved a thorough clean each day and we received fresh towels each day. Lots of food choices including a buffet and several a la carte. We were here 1 week amd had no problems booking a different restaurant each night by going to the booking service at 1030 in the odyssey bar ( next to the piano). Food was excellent. Hotel has several pools and direct access to the beach. No problems getting a sunbed. No mosquitos but bring your spray just in case.
Stayed 5 nights in Jan 2024

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My phone did not work for the duration of my stay and they never fixed it.
Stayed 1 night in Mar 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a large and well maintained hotel complex on a stretch of excellent beach. We loved the location, the weather of course, lots of wildlife, birds, turtles and butterflies. The staff are mostly young in age and very friendly and helpful. Service in the bars, restaurants and poolside are all very good. The housekeeping for our room often didn't turn up until 6pm and on the last 2 days we were there they didn't turn up at all. This was despite our leaving the 'please clean our room' notice on our door for them to see. I phoned down to reception a couple of times but reception did not answer. That wasn't very good and not what we would expect from a 5-star hotel.
Stayed 7 nights in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad but not really worth it.
We arrived a little early to the resort but were told our room would be ready by 3pm. It was almost 4pm by the time it was ready. When we got to the room, we realised that the queen bed was actually a standard double. The person who took us to our room advised us the mini bar would be filled around 5pm. It was never filled. We slept really badly the first few nights with lots of back pain. Eventually, we lifted the mattress to find various support slats were missing. After we reported this to reception, they had it repaired and we slept much better. As we'd paid for The Level, we were advised on our second morning that we could alternate breakfasts at The Level breakfast in our resort and the one next door at melia llana. We did this and it was great, as it's an adults only hotel. Sadly, on our last morning, they had introduced a new vip level, meaning we lost the right to this service. As such, I don't think I'd recommend paying extra for The Level for anyone thinking of going in future. The food offering was very good - better than other all inclusive resorts I've been to. But we weren't advised to book restaurants in advance and, at the peak period of the year that is new year, we were only able to book the new year's eve night (which we did in advance) and one other included dinner. The best thing about the resort is definitely the staff. They obviously really want to help and make sure you're having a good time. They go out of their way to be friendly and helpful.
Stayed 7 nights in Dec 2023

10/10 Excellent

Cassia

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my family stayed at this resort for three days and the overall experiencing was good. Staff is very friendly every-time you ask any questions they are more than happy to answer. If you have kids this resort is for you, they have a children’s pool, children’s club and activities throughout the week. The food in general if your not a picky eater it’s good, they have the main buffet and three other restaurantes you can reserve for lunch/dinner.
Stayed 3 nights in Feb 2025

10/10 Excellent

Iury patricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2025

8/10 Good

H.

Liked: Cleanliness, staff & service, property conditions & facilities
Nette accommodatie, mooie kamers en receptieruimte. Informatieverstrekking kan echt beter. Bv. onduidelijkheid over bandjes, Level. Level lounge was dicht. Medewerkers zijn service verlenend maar tonen geen betrokkenheid bij de gasten. Bv. bij in-en uitchecken.
Stayed 4 nights in Feb 2025

4/10 Poor

Keisha

Disliked: Cleanliness, amenities, property conditions & facilities
On est venus pour une semaine. Malgré avoir averti par mail que nous avions 24h de retard à cause de Air Portugal et que le check in en ligne ne marchait pas sur l'application, nous avons attendu à la réception parce que notre chambre initiale avait déjà été attribuée. Le jaccuzi et le hammam n'ont jamais fonctionné en une semaine. Pareil pour les douches de brume chaude. Seul le sauna marche correctement. Les équipements de sport comportent de la rouille. Le ménage ne passait pas tous les jours, et ils ne changent pas les produits (shampoo, savon, hair conditionner) quand il n'y en a plus. Les restaurants 'à la carte' compris dans le All inclusive doivent être réservés 72h à l'avance(!!)et après avoir fait une longue queue. La réception est toujours remplie, il n'y a pas assez de monde pour gérer peu importe l'heure. La plage privée est rocailleuse et très venteuse, ne permet pas de se baigner en sécurité (en janvier en tout cas), il faudra aller au village de santa Maria à chaque fois et payer le taxi (pas de navette hormis à 11h et 16h alors que c'est à 5 minutes...) Cerise sur le gâteau : mes tongues de marque ont disparu la veille de notre départ, après le passage de la femme de ménage. Pas de solution proposée par l'hôtel malgré avoir discuté avec le CX Manager, nous avons du en racheter à nos frais Points positifs : - le buffet est très bon et varié - personnel agréable et souriant En somme, pour ce prix là, vous pouvez trouver mieux sur l'île, on est déçus.
Stayed 7 nights in Jan 2025