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"Great experience for the family. Japanese hospitality at its finest. The meals were exceptional and meticulously served. Onsen on our balcony was a treat. Lovely escape after a day of skiing. Highly recommend. Special mention to our dinner waiter Koji-San. Great job!"

"Great location at the bottom of the mountain next to the quad chairlift. Rentals & dining on site. Paid for “half board” and certainly got my moneys worth. Have stayed here before and will definitely be back."

"The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen."

"My family enjoy the stay so much. Will definitely go back again. "

"Friendly environment. Easy access to gondola "

"Great resort but a bit older style and window is single pane so cold air still seeps thru the hobby and hallway area. Some of the ceiling and walls are cracking and stains. The resort has family friendly things to do like ping pong and arcade area. The hot spa was pretty good. Breakfast is a great experience. Overall, good experience. "

"Our stay at the hotel was fantastic. The room was clean and well-maintained, and the onsen offered both private and public options, both of which were excellent. The breakfast and dinner were delicious. Highly recommend this hotel to anyone visiting Kusatsu Onsen town."

"One of the best place to experience outdoor onsen at 1800m up in the mountain. Not a lot to do outside winter season if you do not drive. The surrounding is beautiful and an hour drive away from the Snow Monkey Park."

"Pleasant stay. The bath house was great. "