4/10 Poor
Holly, Laguna Niguel
Traveled with partner
23 December 2024
Liked: Cleanliness, amenities, property conditions & facilities
First time staying at Delta when in Sacramento. Was excited to try this riverboat hotel. CHECK IN clerk attitude was TERRIBLE ! Absolutely rude and aweful. Have great things to say about bar staff and restaurant staff. BUT Angela at front desk was rudest young woman I’ve encountered in a long time. so disappointing. We walked in and her greeting was terrible. As if annoyed with us. Not a hello or a welcome. Her statement “well it would be nice if you would start by telling me your name”….. I was so taken aback by this rude greeting. It got worse from there. I have traveled far and wide. This young women at front desk was deplorable. Rest of staff was GREAT! Lastly, I went to ask when Valet opened in morning , then asked her name. She said “oh, am I going to get a complaint?”….. I said maybe. She said “ that’s just fine”. Sadly this is the person welcoming thier guests. The room was clean and quaint. Valet good. Front desk needs hospitality training.
Holly
Stayed 1 night in Dec 2024