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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

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Photo gallery for Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Property amenity
Bar (on property)
Property amenity
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Spa
  • Pet friendly

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Shower/tub combination
Satellite channels
Daily housekeeping
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Shower/tub combination
Satellite channels
Daily housekeeping
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Shower/tub combination
Satellite channels
Daily housekeeping
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
Shower/tub combination
Satellite channels
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the neighborhood

Map
Europa-Park-Strasse 4/6, Rust, BW, 77977

What's nearby

  • Europa-Park - 16 min walk - 1.4 km
  • Rulantica - 20 min walk - 1.7 km
  • Europa-Park Golfclub Breisgau - 6 min drive - 7.5 km
  • Naturschutzgebiet Taubergiessen - 6 min drive - 7.9 km
  • Taubergießen Nature Reserve - 7 min drive - 2.8 km

Getting around

  • Ringsheim/Europa-Park Station - 6 min drive
  • EuroAirport Airport (BSL) - 65 min drive

Restaurants

  • ‪Bar Erikssøn - ‬3 min drive
  • ‪Bar Colosseo - ‬1 min walk
  • ‪Arena Of Football - ‬9 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Bar El Circo, Europa-Park - ‬1 min walk

About this property

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar

Upscale family-friendly hotel near Europa-Park
Located close to Rulantica and Taubergießen Nature Reserve, Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar provides a free breakfast buffet, a terrace, and shopping on site. Adventurous travelers may like the cycling at this hotel. Indulge in a facial, aromatherapy, and a manicure/pedicure at the onsite spa. The on-site restaurant, Castillo, serves dinner. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • A children's pool
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Express check-out, babysitting (surcharge), and a vending machine
Room features
All 120 rooms include comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Flat-screen TVs with satellite channels
  • Childcare services, daily housekeeping, and desks

Languages

English, French, German

Similar properties

Property entrance

Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
9.0 out of 10, Wonderful, 357 reviews
Europa-Park Freizeitpark & Erlebnis-Resort, Hotel El Andaluz

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone
LIST_ALT

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 13.00 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 18.00 per night

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Frequently asked questions

Does Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar have a pool?

Yes, this property has a children's pool.

Is Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 13.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Self parking is free at this property.

What time is check-in at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar?

Check-out is at 11 AM.

Does Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 230.00 per vehicle applies.

Where is Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar located?

This family-friendly Rust hotel is within 1 mi (2 km) of Europa-Park, Rulantica, and Taubergießen Nature Reserve. Europa-Park Golfclub Breisgau and Naturschutzgebiet Taubergiessen are also within 6 mi (10 km).

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Europa-Park Freizeitpark & Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 217 reviews
Rating 8 - Good. 73 out of 217 reviews
Rating 6 - Okay. 9 out of 217 reviews
Rating 4 - Poor. 2 out of 217 reviews
Rating 2 - Terrible. 5 out of 217 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ALESSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Bon séjour
Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Stayed 2 nights in Sep 2021

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Aufenthalt
Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,
Stayed 1 night in Jul 2021

6/10 Okay

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.
Stayed 1 night in Sep 2020

10/10 Excellent

Myunghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in as early as possible! Highly recommended!
In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Sauber, Klimaanlage im Zimmer, freundliches Personal
Stayed 1 night in Jul 2020

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go beliggenhed ved Europa park
Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europapark
Entree au parc 30 min avant le public
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Themenhotel. Alles was man braucht ist vorhanden.
Stayed 1 night in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Sivan

Liked: Staff & service, property conditions & facilities
חוויה מהנה מהאגדות
המלון ממוקם נהדר ליד פארק אירופה. האווירה במתחם המלונות מאוד נעימה וייחודית, כמו באגדות. ארוחת בוקר עשירה וטעימה במסעדה מעיצבת כמו כל המלון בסגנון של טירת אבירים אגדית מימי הביניים. החדר קטן מאוד עבור המדפחה וצפוף, אם זאת נחמד מאוד.
Stayed 2 nights in Jul 2019

10/10 Excellent

Marlyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service von Frau Stefanie Schinner war ganz hervorragend! Wir kommen auf jeden Fall sehr gerne wieder. Die E-Parkplätze haben wir ebenfalls sehr geschätzt.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Echamos en falta mini dosis de champú y gel en el baño. También almohadas extra en la habitación. La habitación por lo demás, espectacular. Los niños encantados echándose fotos. Estamos deseando repetir
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super!! Ich machte einen kurz Ausflug mit meinem Enkel und alles hat gepasst
Stayed 1 night in May 2019

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
L'hôtel est magnifique Le service est impeccable, petit déjeuner sublime La chambre est très agréable et la piscine très belle Le personnel est au top.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018