This hotel itself was great. Pretty rooms and a good central location. The service was terrible though. There is no front desk on the property, just a little call box outside the front door (which is hard to hear). When I got there, I used the call box to tell them I had arrived. The man who answered said I should have gotten a code from hotels.com, but I did not (I later found out hotels.com's system had malfunctioned). Instead of offering to help, he just told me to call hotels.com. After standing on the sidewalk arguing with the call box for a good five minutes, he finally told me the code to get inside the hotel. If I had to do it over again, I would not stay here.