There is no hot tub as advertised, even though it is smoke-free, the electronics room on the first floor by the smoking bench reeked of marijuana, the pool stunk like feces and mildew, the water in the shower wouldn’t heat up past lukewarm, the entry gate off the parking lot was left propped open all night. Reported to y’all; no response from customer service. Will be disputing the charge with my bank, using the chat as documentation.