2/10 Terrible
Judith
Traveled with family
9 Jum. II, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The worst hotel so far, Emanuela was one of the staff members and was just awful. This property was advertised as bed and breakfast, but no breakfast was provided, said that reception is at property form 9am-9pm, we arrived around 2pm and no one was there. We went out to explore the city, came back at 8pm and no one was there. In the kitchen, they have a signed that says, we were able to keep keys if luggage is left at property in the morning, when called Emanuela to confirmed, she expected us to leave luggage at property unattended and out in the kitchen even though there were other tenants in the same apartment with access to kitchen. Ineludible helpful and nice person was Rafael, he was nice enough to explain and allow us to take keys. Even thought it says that staff is onsite, do not expect them to be there, all communication was thru phone and WhatsApp only. Only time I saw Emanuela’s face was when we came back for check out. No document to sign just simply pay city tax but her attitude was incredibly rude. On website they mentioned Shuttle from and to airport for 15 euros per person, but when asked Emanuela told me 60 euros, but property sign says 50 eeuros. Called a Uber taxi and I was charged 45 euros. I definitely won’t come back would neither recommend this mess.
Judith
Stayed 1 night in Jun 2024
