My review is two parts: one, the property is good. It was a great place to stay for our family of 9, near busses and the subway. The flat doesn’t have any main gathering area other than a small kitchen table, so you basically just have bedrooms, which isn’t a deal breaker, but something to be aware of. If you just need a home base for traveling all day, and don’t plan to spend any extra time in the flat—this will do.
The second part of my review is the difficulty with management. When we checked in, he told us check out was 10:00, even though it says on the listing it’s 11:00am. I had planned our train tickets accordingly, so I let him know we would be checking out by 11:00, which he acknowledged via text. On the day of checkout, a cleaning lady showed up before 10:00am, and I tried to tell her we had until 11:00. I showed her my messages with the manager where he acknowledged the 11:00 am check out time, and she awkwardly just waited there while we were trying to quickly pack and get out. As a result of this pressure and awkwardness to get out quickly, I accidentally left my Apple Watch behind, and I have sent several messages to the manager offering to send a pre-paid shipping envelope so I can get it back, and all my messages have gone unanswered. I feel like I have no choice but to leave a poor review, since all my efforts to communicate during and after our stay were so awful.