4/10 Poor
Candice, Auckland, New Zealand
26 November 2015
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save yourself the hassle and go elsewhere
On arrival, we were slightly early, and although we were told that the room was ready we could not go up until exactly 2pm, he would rather send us back out into the pouring rain. At 2pm the guy that checked us in did not give us a key to our room safe, nor the code fr the gate to the "around the corner entrance" to the building our room was in. On getting to the room, the wifi was non-existent and the air con did not work. Forget dialling 9 for reception, tried 6 times and no answer. After going to reception twice to sort the issues - because "the wifi works fine in reception". I don't think any of the staff have ever been into some of the rooms. After being told there was absolutely nothing they could do, and a to and fro, they eventually gave in and put us in another room. The aircon worked, the fridge didn't, the door was falling off its hinges to the outside, mould evident everywhere. At least the air con worked in that room. Wifi was hopeless at best, their best solution was "come and sit in reception and there's nothing more we can do". After putting our foot down they seemed to come to the party a bit better and became more helpful once I told them a few options they did have available. Or maybe they just got better when I stopped asking them to deliver what we paid for? We had given up hope of getting what we paid for. Excellent location. Breakfast was ok. Would definitely not return. Just save yourself the hassle! Or be prepared for an underwhelming experience!