2/10 Terrible
Jamie
24 October 2021
Disliked: Staff & service, amenities
It took almost an hour for someone to arrive to give us keys. No apology. Then while we were on a tour we received a call stating they had put us in the wrong room. We ended our one day in Rome early to go back to the hotel and they made us wait again until they showed up. They had taken all of our luggage out of our room and put it unsupervised in the common room!! When they finally told us what room to use it was exactly the room they took us out of. No apology. They said it was an internet mixup. Why could they not have put the other person in that room? Definitely something strange going on there. Do not recommend this hotel to other travelers!
Jamie
Stayed 1 night in Oct 2021