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"My wife and I just returned from a week-long stay at the Mazzaro sea Palace. We were captivated by everything about the resort, but most notably the superior quality of the staff. To begin, the hotel is in a beautiful setting on a small, peaceful cove. Our junior suite was large, well-appointed, comfortable, and spotless. The twice-daily room service ensured that it remained that way throughout our stay. We loved our private balcony where we could read, listen to music, and just absorb our beautiful, sunny, and warm environs. There were a couple of minor mechanical issues with equipment in our room, but those were fully rectified in but a few minutes. The breakfast fare was varied and nutritious. The dinner menu was first class, the food delicious, wine selection excellent. We were ably assisted in planning reasonably-priced day excursions to locations of interest outside of Taormina. By far the best part of staying at the Mazzaro Sea Palace was the superior caliber of the staff--front desk, restaurant wait staff, room keeping, pool and beach attendants, maintenance staff, concierge, and bell hops. Since we stayed a full week we were able to interact with several employees. Without a single exception, each individual employee did everything they could to ensure our comfort and best experience, doing so in an authentic and very friendly manner. If you're seeking an extraordinary five star experience in Sicilia, we highly recommend the Mazzaro Sea Palace."

"Second time staying at this hotel and we weren’t disappointed coming back. The hotel itself is somewhat dated, but the location, with the views over Etna and the fantastic pool and beach area are fantastic. The staff are friendly and helpful too…. all good! "

"Absolutely amazing! Very good location and super clean hotel! Will definitely stay here again."

"Such a lovely old school hotel. Nestled on the hillside it was in easy walking distance to the shopping, cable car and bus terminal. Breakfast was excellent and different each morning. Staff were very helpful and attentive. Great value for the level of service and accommodation. "

"We absolutely loved or stay at this hotel! We had a really bad travel day to Sicily and the staff was super welcoming & even upgraded our room which was such a nice little pick me up. The suite was incredible and we had an amazing view of the bay & pool area. Room service & food options were top tier. We could easily walk to access the cable car to take us to the top of Taormina where all the liveliness is. The grounds & pool area were also so amazing as well as the service! We would absolutely stay here again when we come back to Italy!"

"The view was incredible, the bed comfortable. Right by the ferry. Balcony was a fun bonus. Very clean "

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"Super nice staff and very knowledgeable and customer service people people. We will recommend to our friends for sure. Thank you for everything. Gary W Reichard "

"Gorgeous property. Even in the rain "