4/10 Poor
Verified traveler
15 February 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
A Number of Issues
Poor experience given the price paid which was $30 per night for a dormitory. The breakfast buffet is minimal and dissolved quickly by people who literally thrust it into their bags without any oversight, and from thereon it isn't replenished correctly for all the other guests.The guy responsible for making the breakfast was super rude too. The entire place isn't effectively cleaned either which is sadly the reason why I have to give 1 star. Even with the few negatives expressed, I was itching the first few days and on checkout I saw bed bugs on my linen. Honestly...the cleaning staff are well over 60 years of age, so anything that requires bending or stretching remains sodden in filth - notably the top rim of the shower. Further to the latter, though all the staff bar the breakfast guy were really friendly especially the manager, there were no towels available for new guests as they didn't have enough. Consequently they actually bought me a towel as a gift to keep which is exceptional hospitality, but still quite a mishap for everyone else. I was also offered cake and drinks adding to the already welcoming feel of the place, though further to that expressed already, the WiFi didn't really work on the top floor and functions poorly and sporadically throughout. I wish I could give a better review, but bed bugs is by default a 1 star review. Nonetheless, I give my sincerest regards to everyone at reception for the warm hospitality.
Verified traveler
Stayed 1 night in Feb 2024
