4/10 Poor
Anete Patricija
Traveled with partner
21 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving in the hotel the reception staff didn’t explain anything.The first room we were given had noticeable marks and chips on the walls,shattered tiles in the bathroom and when we got into the shower and tried to turn it on the shower handle fell off and you could see it was all moldy and had been glued back. We then called reception regarding this and after 20 minutes heard nothing back,then we called again and were advised an engineer was coming to our room.A cleaner came to our room who quickly realized it was an engineer we needed as previously mentioned. Then after another 20 minutes an engineer arrived and we were advised it would be another half an hour until he could fix it,so we asked to change rooms.We had been traveling since the morning and just wanted to have a shower and this was extremely frustrating.We went to reception and we were advised we were upgraded to a tower room with a complimentary drink and spa voucher.But upon arriving in that room,the view was nice but the rest of the room was horrible and extremely outdated.Then we came back down and said we weren’t happy with this room and then changed us to a standard room again but didn’t provide the vouchers for this disappointing experience.The third room they gave us had a tiny window,which can’t be opened and a broken toilet seat.At this point we just gave up and settled,as we just wanted to shower after a long day of traveling.Wouldn’t recommend this hotel and not coming back.Breakfast was nice.
Anete Patricija
Stayed 2 nights in Dec 2024