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"Great service and wonderful restaurant, very classy bar"

"I really wanted to give this hotel 5 stars but felt it wouldn’t be fair. Here is a detailed review: hotel reception and facilities all get 5 stars. The restaurant has good selection of food options and quality is high but they charge 4.5 euros for tap water so 4 stars for the restaurant. I understand that this happens in Austria but in such up market hotel I expected better. They were generous with fruits and we found apple everywhere. The cafe was brilliant after ski. Peter who served us twice was fantastic. We ordered ham and cheese toast and beer and it was amazing. He is friendly and helpful. 5 stars go to the cafe for sure. Spa was amazing and choices of saunas and swimming pools and also sauna program by Rita was amazing so 5 stars there. They also have nibbles at the spa which is great. We didn’t try the massage service but prices seemed reasonable. The ski hire and storage were well organized and super convenient so definitely 5 stars. Sheki at ski hire was super knowledgeable and helpful. Rooms were also good and comfortable but one issue and that is what super hot. So it gets 4 stars. Room cleaning was prompt and amazing and two issues we had was fixed immediately so 5 stars there. Overall a pleasant hotel which we loved and enjoyed our time"

"We had a great time at this Chalet as a family. Spacious enough for our family of 5 and comfortable. Just a few minutes' walk to the lifts made it very convenient. Perfect location if you want to use the ski resort. Wil be back for sure. "

"Beautiful property, great staff and very clean. "

"We enjoyed our stay here. The space was very clean and comfortable."

"The room was great! Floors were heated, large bathroom and bedroom. Amazing views out the windows! The facility has two restaurants that are great, the spa is amazing! They give you robes and everyone in the hotel stays in them most of the day. The underground to the theme pools is awesome! This was an amazing place to stay! Right in the middle of old town and Christmas markets!"

"Great stay. Interesting arrival as you need to pull in behind the hotel in an alley to unload and check in. They have a porter for your luggage and very nice staff. Breakfast was more than ample. Staff was amazing and location cannot be beat. Parking is easy, just across the river in the Therm parking under the street. Room was more than average size and clean"

"There’s nothing more to say other than it was just PERFECT!! I had a quality time of vacation. Town itself was great, hotel and staff were friendly and so nice. I definitely want to visit again and already told friends and family about my experience."

"My only complaint was that there was not a mini refrigerator in the room. I had bought some expensive cheese in Rome and was unable to keep it due to this. Wonderful staff and I like that they hire mentally challenged people to help with the kitchen. "