See all properties
Save

Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
Exterior
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Laundry
  • Gym
The current price is SAR 303
SAR 352 total
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
Lobby

Four Points by Sheraton Richmond Airport

Montrose
  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
8.2 out of 10, Very Good, 955 reviews
The price is SAR 477
SAR 555 total
includes taxes & fees
4 May - 5 May
Four Points by Sheraton Richmond Airport

About the neighborhood

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive - 4.2 km
  • Henrico Doctors' Hospital - 9 min drive - 8.3 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.5 km
  • University of Richmond - 13 min drive - 12.9 km
  • Virginia Commonwealth University - 17 min drive - 19.7 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Hotel near Short Pump Town Center
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and access to a nearby health club
  • Express check-out, a computer station, and multilingual staff
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and mini fridges

Languages

English, Spanish

Similar properties

Indoor pool

Comfort Suites At Virginia Center Commons

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
8.6 out of 10, Excellent, 1,048 reviews
The price is SAR 332
SAR 386 total
includes taxes & fees
4 May - 5 May
Comfort Suites At Virginia Center Commons

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
5 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Innsbrook - Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Suites Innsbrook - Short Pump?

Self parking is free at this property.

What time is check-in at Comfort Suites Innsbrook - Short Pump?

Check-in start time: 3 PM; Check-in end time: 7 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Comfort Suites Innsbrook - Short Pump?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Suites Innsbrook - Short Pump located?

Situated in the business district, this hotel is 1.8 mi (2.9 km) from Elk's Lodge and 2.6 mi (4.3 km) from Short Pump Town Center. Regency Square Mall and Sheltering Arms Institute are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 997 reviews
Rating 8 - Good. 258 out of 997 reviews
Rating 6 - Okay. 174 out of 997 reviews
Rating 4 - Poor. 131 out of 997 reviews
Rating 2 - Terrible. 131 out of 997 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

6/10 Okay

Betty

Liked: Cleanliness
Disliked: Property conditions & facilities
For what you apt for it’s a deal. Staff was hit and miss as far as friendliness. The room is roomy. Just needs an update. Bed was ok. My back was killing me
Stayed 2 nights in Apr 2025

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While clean and quiet, this property is showing wear and tear and there was an unpleasant odor, maybe trying to coverup cigarette smoke? Nice staff, very convenient.
Stayed 1 night in Mar 2025

6/10 Okay

Graham

Disliked: Property conditions & facilities
Meh … just meh. Indoor pool was the best feature. Lots of dank smells across the property … if you know you know.
Stayed 1 night in Mar 2025

2/10 Terrible

Dexter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely unclean and has multiple damages to the property. The room smells very old and rank. The bathroom has stains on the ceiling with peeling wallpaper. The doors do not closed without force. The wifi is very weak and spotty.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rising To The

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite
Stayed 3 nights in Feb 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Not updated
Stayed 3 nights in Apr 2025

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty much as expected the room was better than expected. The staff were all pleasant and helpful. I would return if I need to spend time in that area again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Kaycin-Ashley

Disliked: Property conditions & facilities
Will never stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean room
Stayed 1 night in Nov 2024

8/10 Good

Chengyun

Liked: Cleanliness, staff & service, amenities
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
Stayed 1 night in Mar 2025

4/10 Poor

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
The cleaning staff did their best with old carpeting and worn furniture and bathroom.
Stayed 1 night in Dec 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Great value.
Stayed 1 night in Oct 2024

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks a little run down. The floors are dirty the elevator is dirty. The guest are loud. The furniture is thrown together and looks overly used.
Stayed 1 night in Jan 2025

6/10 Okay

Myrna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty and toilet didn’t work. It rained hard and water was coming in around the AC in our room and the one in the hall outside our room. Called for towels to stop water and they said they didn’t have any clean. Pool area was dirty with trash and they didn’t clean for 3 of the 5 days I was there.
Stayed 5 nights in Feb 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far...all is fabulous! Would recommend 💯
Stayed 1 night in Dec 2024

10/10 Excellent

Kenna R

Liked: Amenities
Friendly, large room, very accommodating
Stayed 1 night in Nov 2024

10/10 Excellent

Joquan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing !
Stayed 2 nights in Aug 2024

2/10 Terrible

Howard

Disliked: Cleanliness, property conditions & facilities
Jack P
If you like roaches, stay here. If you don’t mind, outdated furniture stay here. If you’re looking for something clean fresh, no bugs updated style. Do not stay here.
Stayed 2 nights in Dec 2024

4/10 Poor

Rawad

Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway doesn't smell good at all, the floor is very dirty, the bathroom tub drainage is very slow, the towel are not very clean. 1.5/5
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendl staff, quiet
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown, sketchy people
Stayed 3 nights in Dec 2024

6/10 Okay

Mireille

Location was convenient close to shopping center and highway
Stayed 3 nights in Aug 2024

10/10 Excellent

james trice

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Sep 2024