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Aloft Richmond West Short Pump

3.0 star property
Warm up by the cozy fireplace or grab a bite to eat at refuel by Aloft before hitting the shops.

Choose dates to view prices

Photo gallery for Aloft Richmond West Short Pump

Lobby
Reception
View from property
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Gym
  • Parking included
The current price is SAR 411
SAR 478 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • 27.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt House Richmond / Short Pump

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, (1003)
The price is SAR 446
SAR 519 total
includes taxes & fees
23 Feb - 24 Feb
Hyatt House Richmond / Short Pump

About the neighborhood

Map
3939 Duckling Drive, Richmond, VA, 23060

What's nearby

  • Short Pump Town Center - 3 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • University of Richmond - 11 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • Virginia Commonwealth University - 15 min drive

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cookout - ‬18 min walk
  • ‪Sonic Drive-In - ‬8 min walk
  • ‪Burger King - ‬2 min drive

About this property

Aloft Richmond West Short Pump

Hotel near Short Pump Town Center
You can look forward to a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services at Aloft Richmond West Short Pump. The on-site restaurant, refuel by Aloft, offers breakfast, lunch, and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Breakfast (surcharge), express check-out, and luggage storage
  • Coffee/tea in the lobby, free newspapers, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 135 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with hair dryers
  • 42-inch LCD TVs with cable channels
  • Recycling, refrigerators, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • To-go breakfast available for a fee daily 4:00 AM–1:00 PM: USD 5-15 for adults and USD 5-15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Refuel by Aloft
  • W xyz bar

Things to do

  • Billiards/pool table
  • Fitness center
  • Shopping mall

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business center
  • Conference space (564 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Sunday and Monday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Frequently asked questions

Is Aloft Richmond West Short Pump pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Aloft Richmond West Short Pump?

Self parking is free at this property.

What time is check-in at Aloft Richmond West Short Pump?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Aloft Richmond West Short Pump?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Aloft Richmond West Short Pump located?

Situated in the business district, this hotel is 1.5 mi (2.4 km) from Short Pump Town Center and within 6 mi (10 km) of Sheltering Arms Institute and Virginia Hospital & Health. Regency Square Mall and Bon Secours Heart Institute at Reynolds Crossing are also within 6 mi (10 km).

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 282 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Jerron A

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.
Stayed 1 night in Dec 2024

10/10 Excellent

Justyna

Stayed 1 night in Dec 2024

10/10 Excellent

Zain, Catonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

8/10 Good

Sylvia H.

Traveled with family
Liked: Amenities
It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.
Stayed 1 night in Nov 2024

6/10 Okay

Alex

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.
Stayed 4 nights in Nov 2024

2/10 Terrible

Aref

Stayed 3 nights in Oct 2024

4/10 Poor

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property is being renovated but the lack of cleanliness was not directly related. Rooms and common areas were not up to par.
Stayed 3 nights in Nov 2024

2/10 Terrible

Danielle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is currently undergoing renovations, which I was unaware of until arrival. The gentleman at check in told me they stopped construction at 5 pm and did not work on Saturdays. Sadly, I was awoken to drilling and banging in the room below me from the construction. I understand these things have to be done, but it ruined the stay simply because I was not advised and was advised incorrectly when I was.
Stayed 1 night in Nov 2024

10/10 Excellent

Martina

Stayed 3 nights in Nov 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area and the hotel is very quiet. Walking distance to shops and restaurants
Stayed 1 night in Nov 2024

2/10 Terrible

Tucker

Liked: Staff & service
Disliked: Property conditions & facilities
I had no idea the extent of the construction that was going on. I don't know how you can operate and be open and charge people anything due to the noise level and what was going on. At 9:00 a.m. we had people basically jackhammering above our heads and doing demo work. We did it for convenience but you get what you pay for hopefully all of this will be done soon.
Stayed 1 night in Nov 2024

10/10 Excellent

Syd

Stayed 1 night in Sep 2024

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Wonderful hotel! Highly recommend
Stayed 1 night in Oct 2024

2/10 Terrible

William

Disliked: Property conditions & facilities
Room dirty with signs of black mold, loud music permeating the windows and walls, sink didn’t drain and attendant refused a refund when we left a half hour after checking in. Requested a call from the manager. Manager has not called and no response from Expedia.
Stayed 1 night in Oct 2024

10/10 Excellent

LeClere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Abdelnaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was perfect
Stayed 1 night in Oct 2024

10/10 Excellent

Roderick

Stayed 1 night in Oct 2024

10/10 Excellent

Daisy, Cherry Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly. They are renovating the hotel and it should be completed by December. However, we stayed in the area that has the rooms already renovated, and it was lovely!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Kenya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in a great location!
Stayed 1 night in Oct 2024

6/10 Okay

Ashley

Liked: Staff & service
I expected a bit more quality with the hotel. When I went to shower in the morning, the temperature of the water was lukewarm, and never heated up. They did have a sign that said they were doing renovations, but for the cost I would not revisit.
Stayed 1 night in Sep 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Dean

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in nice, safe area. It is under construction till December (sign in elevator). We could hear construction happening during the night time, all three nights we stayed. Somewhat muffled, but NOT what you expect to listen to, in a room you paid to have a comfortable stay in. I wasn't sure I was going to convince my wife to stay when we stepped off the elevator on 3rd floor. AC must not be working in corridors. They feel dirty and the lighting is dark and looks like fabric draped over light shades. They smell of construction. The trash was overflowing the receptacle. The rooms are smaller/tighter than most, and not crisp clean. Unfortunately for them, the corridor experience probably made us more critical. I would not recommend.
Stayed 3 nights in Sep 2024

4/10 Poor

Jaune

Traveled with partner
Liked: Cleanliness
I shared with the hotel staff that by the toilet and shower in my room water was coming through the floor boards. It had a foul odor. I was offered another room but not the same as what I was in. I asked for another way to accommodate me and was given towels!! This was horrible service it seemed as if no one cared about the water damage and smell!
Stayed 1 night in Sep 2024