We searched a LONG time for the right place for our anniversary trip to the Mt Hood area. We loved the way the house looked online, and we were excited to experience it. From the check in day onward though, it just wasn't what we expected for the cost. The keys weren't left as we were told they would be. When we left messages hoping to hear back immediately, it took over an hour and a half to hear anything. We had gone to get dinner 5 minutes away, and had HOPED the company would bring us the keys. Instead, we had to backtrack to get them after dinner. We arrived to house, and the gate wasn't open. We had to climb around gate to get into house to use WiFi to call (as there was no cell service). At first, we thought we had wrong keys, as the keys didn't work at front door. Wish there had been explanation keys are for garage door, not front door. Someone did come open gate, which was appreciated. FYI - fan in master bedroom grinds when on and is useless (we are fan people so disappointed there too!). I think this place could have been so much better if it had felt like it was WORTH the added cost I spent. In future, I will question the need to spend more when it didn't get us anything but frustration.