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Amus Hotel & Spa

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Amus Hotel & Spa

Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Amus Executive Suite with Private Pool Sea View | In-room safe, desk, blackout drapes, free WiFi
Amus Presidential Suite with Private Pool Sea View | In-room safe, desk, blackout drapes, free WiFi
Rodian Suite, Sea View | In-room safe, desk, blackout drapes, free WiFi
Private beach, sun loungers, beach umbrellas, beach towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
  • On private beach

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Amus Suite with Private Pool Garden View

Amus Suite with Private Pool Garden View | In-room safe, desk, blackout drapes, free WiFi

Amus Suite with Private Pool Garden View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Sea View

In-room safe, desk, blackout drapes, free WiFi

Deluxe Room, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, Mountain View (Duplex)

Suite, Mountain View (Duplex) | In-room safe, desk, blackout drapes, free WiFi

Suite, Mountain View (Duplex)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
Hair dryer
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Sea View

Junior Suite, Sea View | In-room safe, desk, blackout drapes, free WiFi

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
Hair dryer
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

In-room safe, desk, blackout drapes, free WiFi

Deluxe Room, Mountain View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
  • 21 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Amus Presidential Suite with Private Pool Sea View

Amus Presidential Suite with Private Pool Sea View | In-room safe, desk, blackout drapes, free WiFi

Amus Presidential Suite with Private Pool Sea View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View | In-room safe, desk, blackout drapes, free WiFi

Junior Suite, Mountain View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
Hair dryer
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Amus Suite with Private Pool Inland View

Amus Suite with Private Pool Inland View | In-room safe, desk, blackout drapes, free WiFi

Amus Suite with Private Pool Inland View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Amus Executive Suite with Private Pool Sea View

Amus Executive Suite with Private Pool Sea View | Pool | Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

Amus Executive Suite with Private Pool Sea View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Amus Suite Sea View

Amus Suite Sea View | In-room safe, desk, blackout drapes, free WiFi

Amus Suite Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, Sea View (Duplex)

Suite, Sea View (Duplex) | In-room safe, desk, blackout drapes, free WiFi

Suite, Sea View (Duplex)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
Bathrobes
  • 51 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Amus Suite, Private Pool with Sea View

Amus Suite, Private Pool with Sea View | In-room safe, desk, blackout drapes, free WiFi

Amus Suite, Private Pool with Sea View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Rodian Suite, Sea View

Rodian Suite, Sea View | In-room safe, desk, blackout drapes, free WiFi

Rodian Suite, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 92 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow

Bungalow | In-room safe, desk, blackout drapes, free WiFi

Bungalow

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Plasma TV
Sofa bed - twin
Blackout drapes/curtains
Bathrobes
Designer toiletries
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Deluxe, Sea View

Premium Deluxe, Sea View | In-room safe, desk, blackout drapes, free WiFi

Premium Deluxe, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Bathrobes
Designer toiletries
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Iraklidon Avenue 100, Ixia, Rhodes, Rhodes Island, 851 01

What's nearby

  • Acropolis of Rhodes - 5 min drive
  • Rhodes Port - 6 min drive
  • Kallithea Springs - 15 min drive
  • Palace of the Grand Master of the Knights of Rhodes - 16 min drive
  • Water Park Faliraki - 16 min drive

Getting around

  • Diagoras Airport (RHO) - 17 min drive

Restaurants

  • ‪Red Elephant - ‬13 min walk
  • ‪Anna's Place - ‬1 min walk
  • ‪Golden Fish - ‬9 min walk
  • ‪La Terasse - ‬17 min walk
  • ‪Velois FBI - ‬6 min walk

About this property

Amus Hotel & Spa

Luxury eco-certified hotel near Acropolis of Rhodes
Located close to Palace of the Grand Master of the Knights of Rhodes and Archaeological Museum of Rhodes, Amus Hotel & Spa provides a free breakfast buffet, a swim-up bar, and a poolside bar. This hotel is a great place to bask in the sun with a private beach and sun loungers. Indulge in a manicure/pedicure, aromatherapy, and hydrotherapy at Rhodes Bay Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; the property also has a rooftop terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • 3 outdoor pools and an indoor pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and extended parking
  • Limo/town car service, bike rentals, and an outdoor tennis court
  • Multilingual staff, concierge services, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All 320 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like late night room service and free WiFi.
More amenities include:
  • Designer toiletries, separate tubs/showers, and hair dryers
  • 32-inch plasma TVs with satellite channels
  • Furnished balconies or patios, childcare services, and electric kettles

All inclusive details

All-inclusive room rates at Amus Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Greek, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Illiades
  • Pool Deck
  • Varkarola Taverna

Things to do

  • 3 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 1476Κ015A0226500

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa tub, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Amathus Beach Hotel Rhodes
Amathus Beach Rhodes
Amathus Hotel
Amathus Rhodes Beach Hotel
Amathus Beach Hotel Rhodes Greece
Hotel Rodian Amathus Beach
Rodian Amathus Beach Hotel
Rodian Amathus Beach Ixia
Amathus Beach Hotel
Amathus Beach
Rhodes Bay Hotel Spa
Amus Hotel & Spa Hotel
Amus Hotel & Spa Rhodes
Amathus Beach Hotel Rhodes
Amus Hotel & Spa Hotel Rhodes

Frequently asked questions

Does Amus Hotel & Spa have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Amus Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Amus Hotel & Spa?

Self parking and extended parking are free at this property.

What time is check-in at Amus Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Amus Hotel & Spa?

Check-out is at noon.

Are there all-inclusive benefits at Amus Hotel & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Amus Hotel & Spa located?

This Rhodes hotel is on the beach, 2.7 mi (4.3 km) from Acropolis of Rhodes, and within 6 mi (10 km) of Archaeological Museum of Rhodes and Elli Beach. Rhodes Port and Palace of the Grand Master of the Knights of Rhodes are also within 6 mi (10 km).

Amus Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 459 reviews" "
Rating 8 - Good. 182 out of 459 reviews" "
Rating 6 - Okay. 40 out of 459 reviews" "
Rating 4 - Poor. 13 out of 459 reviews" "
Rating 2 - Terrible. 10 out of 459 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to this hotel and it didn’t disappoint. We were lucky enough to be upgraded to a sea view room. Great breakfast and staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

Priscilla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Rhodes Bay Hotel & Spa, and it was a wonderful experience from start to finish. The moment we arrived, we were greeted with warm smiles, jokes and a seamless check-in process. The staff were incredibly attentive and friendly and went above and beyond to ensure our stay was comfortable - especially Audrey, Manolis and Fedra! The mountain view room was clean and a good size with working air-con. The hotel's amenities were great, with 3 different pools - the rooftop pool being the favourite, although we found the pool temperature to be quite cold, although the indoor pool was warmer. Overall, our stay at Rhodes Bay Hotel & Spa was great. The combination of excellent service, comfortable accommodations, and convenient location (bus-top right outside the hotel to take you to/from Old Town) made it a memorable experience. I highly recommend this hotel to anyone looking for a relaxing and enjoyable stay, would definitely return.
Stayed 7 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Cleeve John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having pool, bar, and restaurant on the top floors meant fantastic views of the sea and Turkish coast brilliant, couldn't wait to have breakfast with a vista. Staff were very friendly and helpful, always a cheery good morning from the chamber maid in two or more languages. Very relaxing holiday.
Stayed 7 nights in Sep 2024

4/10 Poor

Chloé

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should not be a 5 stars hotel. From reception to bars and restaurants, poor service from a staff mostly (apart for a few individuals) clearly not trained to the standards and just not helpful/not bothered. Room looked tired, with mismatched floor tiles, a tv in front of a mirror, a scruffy bathroom and a ripped sofa. Food was varied but quality average. Silly system with the pool towels which need to be collected from the spa. Spa staff very pushy to book, list of treatment and prices hard to obtain. Yet they ambush you after your treatment to leave a review. Picture perfect spa but not thought through, a jacuzzi without steps to get in, with nowhere to leave your towel, a steam room with steps down you can't see/no sign, a huge sauna struggling to get hot with nails sticking out of the benches. Messy pools areas with sunbeds all over the place, cigarette bots in the grass, glasses on tables for hours. Very loud music for "activities" at the downstairs pool twice a day, played over the pool's music, with young entertainment team dancing, all rather tacky. Good gym but blocked shower and toilet without lock. Cleanliness and tidiness under average all round. Overall lack of attention to detail.
Stayed 7 nights in Sep 2024

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Awaiting response from spa.
Stayed 6 nights in Sep 2024

8/10 Good

spyros

Liked: Staff & service, amenities, property conditions & facilities
Overall great stay, must advise that this is definitely not a 5* hotel though. Positives: The staff was mostly friendly and helpful Nice place to stay for a relaxing vacation. Negatives: I found it odd that they did not allow people to order food/drinks from outside (first time I’ve seen this at any hotel or resort I’ve stayed at) It is not very close to the city, and the beach is very wavy.
Stayed 8 nights in Sep 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time at the Rhodes Bay Hotel. The staff were amazing - in particular the pool bar staff (George and Milinos) who recommended some amazing local restaurants and kept us entertained with expert service and particularly great Bloody Mary's. Anna and Melissa gave great pool dance classes and we attended the bingo which was good fun too. We would have loved a massage but the prices were not published anywhere. We talked to the spa staff twice who tried selling a 600 Euro whole package. Breakfast was good. Well organised, great selection and views outside are amazing. Overall really loved our stay. The room was beautiful, the view was amazing and the little touches really made us feel welcome. All areas including pool was super super clean and all staff we talked to went above and beyond. The under road walkway to the beach was a great idea! Would recommend and was sad to go home!
Stayed 4 nights in Sep 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely break away , room amazing and staff very friendly , food was a bit repetitive.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 11 nights in Aug 2024

6/10 Okay

Mary

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family holiday! Had a great time 🙂
Stayed 1 night in Jul 2024

8/10 Good

Antoinette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities and meal choices available. Staff are very friendly which is a little let down by the kitchen staff on the main restaurant floor. Overall I’d recommend the hotel and it is in a good location.
Stayed 10 nights in Jul 2024

10/10 Excellent

steven

Traveled with family
Five star hotel
Wonderful hotel. Great staff - especially Valeria who was always helpful. Well run and well maintained. Worth each of the five stars!
Stayed 4 nights in Jul 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Farai Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is great with an amazing view & had really good facilities from the spa to the pool and right across the road is the beach. The staff at reception however I think could be more helpful and friendly. Everytime we went to ask a question whether it was for a taxi or just directions- it was like we were bothering them. It wasn’t all reception but just mainly the person who checked us in which kind of ruined some of our experience with the service.
Stayed 5 nights in Jun 2024

10/10 Excellent

Gale

Stayed 1 night in Jun 2024

8/10 Good

Rebecca

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Emma

Liked: Cleanliness, amenities, property conditions & facilities
I felt that some of the staff could have been more helpful and better delivering service - with exception of the spa staff and a couple of ladies working in the top floor restaurant. However, it was a relaxing stay and the hotel itself was wonderful.
Stayed 4 nights in Jun 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice Great view Close to New/Old town
Stayed 2 nights in Jun 2024

6/10 Okay

JOSHUA

Disliked: Staff & service, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly staff Lots of restaurants/bars close by
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall great hotel and room. We got room service to the room and staff asked up to go and get out drinks from the bar (our room floor 3 and bar floor 10) which wasn't an option as we were in our gowns which is why we were calling room service, this has meant i had to lower the staff score.
Stayed 1 night in May 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip out of the USA…
Since it is the beginning of the off season, there was plenty of parking. The room was great, check-in and check-out was quick and easy. The staff was friendly and very responsive to any and all of our requests.
Stayed 2 nights in Oct 2023

4/10 Poor

Dimple

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a 4 or 5 star hotel - it is a three, and there are problems every step of the way and it really wasn't enjoyable. The room was opposite lifts so lots of chat, housekeepers shouting and furniture being moved around. Balcony light didn't work. The bathroom had no ventilation so condensation everywhere, and flooded floor. Housekeeping gave no toilet roll and didn't come everyday. Products out of date. They made the bed and left everything else.I got two single beds pushed together. And the middle where they joined was uncomfortable - this is unacceptable for a 5 star hotel. Jacuzzi wasn't working, receptionist said 'that's the pressure, it is what it is'. I then called her a second time she said yeah it's not working. Towel system insane. Has to wait in a 20 min queue everyday for food, service bad. I informed there was a piegon in the buffet and they laughed. Poor food labelling, marked veggie when it was meat. Lack of information about facilities and classes. I wanted to give feedback but was refused an email address. Adult pool area quiet except for lifeguard talking loud on his phone. Sunbeds on beach and by the other pool uncomfortable, and towels don't cover the bed. Generally staff incredibly rude, and dinner service was bad. Waiting for drinks, arriving after I finished my meal. They had someone in a suit to show you to a table and then that's it, completely ignored. It took them 25 minutes one night to bring a card machine.
Stayed 7 nights in Oct 2023