4/10 Poor
Karen
Traveled with partner
15 January 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
To start with the staff was very friendly, I only rated that area 3 star because it said staff and services. There was no heat in our room from the minute we arrived. The first call to inform them we were told the heating was turned on by motion sensor, give it an hour. Our second call they said well we could bring up a heater and some extra blankets. It took a third call to get them to the room. The heater helped but the comment well it is an old building and was a bank in my mind was no excuse.
Considering it is known as an art hotel the wall color in our room was incredibly boring s as was the art work. ( The lobby was very well appointed so we did not expect this).
Room service was dismal. So many things forgotten requiring multiple trips back to the kitchen. Food was ice cold at breakfast. On Saturday morning we asked for two soft boiled eggs and two hard boiled eggs. I had the order repeated back to me. We received 4 hard boiled eggs. When they called to see how things were we told them about this and she said she’d tell her manager and get back to us which never happened.
It’s been a very, very long time since we have had a poor experience at hotel. We were quite taken back by this. Again the staff was very friendly but we will not be back.
Karen
Stayed 2 nights in Jan 2025