8/10 Good
Emily
Traveled with family
16 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean property and beautiful beach/city views from our room. We were a family of 5 and booked a 3-bedroom suite, which was convenient. Area was quiet. Only took advantage of the free breakfast once as we had breakfast plans with family most of the time. There were both Vietnamese and Western options however compared to other hotels in Vietnam, we thought that it had limited options. Did not wake up with wet pillows as mentioned by another reviewer in May. However, we did notice that the air conditioning wasn't as strong as it said it was - we turned it to the lowest it could be. This issue was resolved simply by contacting the hotel staff. Be cautious of using the gym - my partner felt as if the air conditioning wasn't turned on - or not strong enough - to complete a workout. Otherwise as previously mentioned, the property was clean, quiet, and met our expectations overall. Also wanted to note that the staff here did not speak as much English as other cities in Vietnam - perhaps because it is a smaller city? We were still able to get by as my parents spoke fluent Vietnamese. Regardless, I would still recommend Grand Hyams Hotel.
Emily
Stayed 3 nights in Dec 2024
