4/10 Poor
Jennifer
30 January 2025
Disliked: Amenities, communication
Arriving at 8pm from the airport we discovered - as had four other guests booked via various platforms - that the 'hotel' had to send us a QR code in order that we could check in for a room we had paid well in advance. Much messaging of the 'hotel' they kept assuring us that the guard knew we were coming, guard kept saying (correctly) that we needed a QR code. Eventually we had to go out into the night and find another hotel room $60USD and to ring Expedia US number via Skype. Expedia were great and rang the 'hotel', told them they had to send the QR code. So we eventually could check in but only after having to pay another hotel to stay the night in order to get internet to use Skype to ring Expedia. This happened every day we stayed, piles of people waiting in the lobby while they tried to get their QR code from the hotel. The '24/7 Front Desk' is in fact the security guard who manages the permanent residents access and the 'hotel' access, its not the 'hotel' service. No information in the room about the various services offered (eg 'Breakfast for 2 people' on the room we purchased, nor 'Breakfast Available' on the general hotel description, exhausted by our comms with the hotel to that point we just went without. Walls are very thin so if the neighbors are noisy - tough t.tties to you. The recommended (by hotel) taxi driver didn't know where the hotel was to pick us up. Whilst the guard was very helpful the hotel service was not in any way adequate.
Jennifer
Stayed 3 nights in Jan 2025