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"Amazing place highly recommended "

"Beautiful place. Third time have stayed. Very upset restaurant was closed, it would have been best to have known before booking, as booking wasn't cancellable."

"Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment"

"Lovely greeting by receptionist on our arrival, room had super comfy beds air con slow on fast setting but room was a comfortable temp. Shower over bath lovely and warm, small bathroom which was clean and all we needed for an overnight stop before the ferry."

"This was the second occasion we visited this hotel prior to getting the ferry in Santander, which is a short 17 mins drive away. We found the hotel extremely well run by very friendly staff and, fortunately for us, all the reception staff spoke very good English. Our booking included a continental breakfast, an optional extra for an evening meal was an open buffet. This was very reasonably priced with a wide choice, and we would thoroughly recommend it. Will definitely us visit again in the future. Extremely good value all round "